Kathryn Schuermann
Chicago
Summary
Motivated and experienced Customer Service Specialist looking to handle a new working environment. Successfully works with team members to form strong company bonds and keep spirits high. Known for proficiency in Customer Relations and escalated Customer Support issues.
Overview
5
5
years of professional experience
Work History
Game Master
Breakout Games
06.2024 - Current
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
Private Tutor
Private Residence
06.2023 - 08.2023
- Provided comprehensive English lessons to French speaking children ages five, seven, and nine.
- Visited and taught daily, two-hour lessons.
- Made and executed lesson plans.
- Practiced real life, applicable English to prepare students for their first year of American public school.
- Conducted daily parent-teacher meetings to discuss each student individually.
- Taught individual as well as group lessons.
Barista
Barnes and Noble Cafe
09.2022 - 08.2023
- Greeted and formed friendly relationships with customers.
- Prepared specialty and seasonal coffee drinks.
- Stocked shelves and back rooms.
- Took and managed Cafe phone calls.
- Cleaned, organized, and labeled workspace.
Customer Service Representative
Sarahs Cake Shop
02.2020 - 08.2021
- Provided in-person customer service.
- Took and managed phone calls.
- Took and managed email orders.
- Managed wedding payments.
- Conducted simple cake decorating.
- Kept front-of-house organized, clean, and stocked.
Education
BBA - International Business
Loyola University of Chicago
Chicago, IL05.2027
Marquette Sr. High School
Chesterfield, MO05.2023
Skills
- Proficient in Excel
- Problem-Solving Skills
- Organization
- Time Management
- Friendly and Personable
- Adaptable Nature
Languages
French
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Spanish
Limited Working
Arabic
Elementary
German
Elementary
Timeline
Game Master
Breakout Games
06.2024 - Current
Private Tutor
Private Residence
06.2023 - 08.2023
Barista
Barnes and Noble Cafe
09.2022 - 08.2023
Customer Service Representative
Sarahs Cake Shop
02.2020 - 08.2021
Marquette Sr. High School
BBA - International Business
Loyola University of Chicago
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