Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Pesci

Joliet

Summary

Dynamic Culinary Manager with a proven track record at Ted's Montana Grill, excelling in leadership and customer service. Enhanced operational efficiency through effective inventory management and championed sustainable practices. Recognized for delivering high-quality dishes that consistently delighted guests, while fostering teamwork and maintaining rigorous food safety standards.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Culinary Manager

Ted's Montana Grill
01.2023 - Current
  • Implemented detailed recipe documentation procedures, ensuring consistency in taste and presentation across all dishes served.
  • Attracted new clientele with creative marketing initiatives such as themed events or special promotions highlighting unique culinary experiences.
  • Motivated team of Number employees to maintain high standards of food preparation and efficiency for Number hours per shift.
  • Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
  • Contributed to the restaurant''s reputation for excellence by consistently delivering high-quality dishes that delighted guests and earned rave reviews.
  • Continuously refined culinary skills through ongoing professional development initiatives such as workshops, seminars, or industry conferences, staying current on best practices and emerging trends to drive continuous improvement within the restaurant operation.
  • Championed sustainable practices within the restaurant by incorporating eco-friendly products in both food preparation processes and facility maintenance tasks, reducing environmental impact without sacrificing quality or guest satisfaction levels.
  • Maintained consistently high food safety standards by enforcing strict adherence to sanitation guidelines and conducting regular inspections of kitchen facilities.
  • Scheduled kitchen staff of Number people.
  • Maintained kitchen hardware and repaired tools or ordered equipment.
  • Participated in community events showcasing the restaurant''s culinary offerings, creating brand awareness and generating interest from potential new customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Bartender

Ted's Montana Grill
10.2018 - 01.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Server

Buffalo Wild Wings
09.2016 - 10.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Islamorada Fish Company, Bass Pro Shops
01.2014 - 09.2016
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Associate Of Applied Science - Hospitality Management

College of DuPage
Glen Ellyn, IL
12.2019

Certificate - Wedding Planning Management

College of DuPage
Glen Ellyn, IL
12.2019

Skills

  • Leadership trained
  • ServSafe manager
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Organizational skills

Timeline

Culinary Manager

Ted's Montana Grill
01.2023 - Current

Bartender

Ted's Montana Grill
10.2018 - 01.2023

Server

Buffalo Wild Wings
09.2016 - 10.2018

Server

Islamorada Fish Company, Bass Pro Shops
01.2014 - 09.2016

Associate Of Applied Science - Hospitality Management

College of DuPage

Certificate - Wedding Planning Management

College of DuPage

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Kathryn Pesci