Kathryn Medearis
Genoa
Summary
Dynamic sales professional with a proven track record at Four Peaks Roofing, excelling in client relationship building and upselling techniques. Adept at analyzing market trends to drive revenue growth, I consistently exceed sales goals while delivering outstanding customer service and fostering loyalty through effective communication and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Representative
Four Peaks Roofing
Huntley
07.2025 - Current
- Developed strong relationships with clients to understand their roofing needs.
- Presented roofing solutions and materials to potential customers effectively.
- Managed customer inquiries and resolved issues promptly and professionally.
- Conducted follow-up communications to maintain customer satisfaction and loyalty.
- Collaborated with marketing team on promotional campaigns for roofing services.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
- Provided technical support for customers using the company's products or services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Reviewed monthly performance against targets set by management team.
- Researched competitors' products, prices, and sales techniques.
- Organized client visits, presentations, product demonstrations and trade shows.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted market research to identify selling possibilities and evaluate customer needs.
House Cleaner
JoMama's Cleaning Service
Hampshire
08.2020 - 07.2025
- Delivered personalized cleaning services to in-home clients, ensuring high cleanliness standards.
- Cultivated strong client relationships through consistent service and transparent communication.
- Adapting to diverse household environments and addressing unique client needs enhanced satisfaction.
- Dedicated biohazard and hoarding remediation specialist with 10+ years of experience restoring high-density environments.
- Tracked changes in regulations governing hazardous waste management and disposal practices throughout the duration of projects.
- Reviewed relevant documents such as sampling results, health risk assessments, regulatory requirements. for accuracy and completeness.
- Conducted thorough assessments of contaminated sites for remediation needs.
- Developed and implemented remediation plans based on site-specific conditions.
- Monitored and documented remediation progress using industry-standard tools.
- Trained junior staff on safety practices and remediation techniques.
- Communicated regularly with stakeholders about project status and updates.
- Managed logistical coordination for equipment and materials used in remediation projects.
Bar Manager & Bartender
Time Out Bar and Grill
Marengo
12.2016 - 08.2018
- Managed daily bar operations, staff schedules, and inventory control.
- Delivered high-quality customer service in a fast-paced environment.
- Organized and coordinated events such as weddings and corporate functions.
- Handled customer concerns with diplomacy, using conflict resolution skills to maintain a positive environment.
- Increased sales through strategic upselling and customer engagement.
Customer Service Representative
CTC Teleservices
DeKalb
08.2012 - 10.2015
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Oversaw regional and local sales managers and staff.
- Gained market share in new sales performance through aggressive team training.
- Resolved customer issues with professionalism and empathy, contributing to customer satisfaction and retention.
- Maintained accurate customer records in the database system.
- Handled customer complaints with empathy and professionalism.
- Developed sales strategies to increase customer engagement and drive revenue growth.
- Coordinated with marketing teams to align promotional campaigns with sales objectives.
- Trained and mentored junior sales staff on product knowledge and best practices.
- Analyzed market trends to identify new business opportunities and customer needs.
- Managed client relationships to ensure satisfaction and repeat business opportunities.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Implemented CRM tools to track leads, manage accounts, and streamline sales processes.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Collaborated with marketing team to create promotional materials for target customers.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Directed and coordinated products, services and sales activities.
Cashier
Peterson Fuels
Hampshire
01.2009 - 01.2015
- Handled transactions efficiently while maintaining a friendly customer-focused atmosphere.
Waitress
Country Cafe
Marengo
01.2007 - 01.2009
- Managed multiple tables in a fast-paced restaurant, delivering top-tier service.
Child Care Provider
Independent
- Provided nurturing and safe care for children, with regular communication to parents on progress and routines.
Education
Academic Achievement - Advanced Placement Psychology
Genoa-Kingston High School
02-2013
Skills
- Outstanding customer service
- Interpersonal communication
- Conflict resolution
- De-escalation strategies
- Client relationship building
- Retention
- Strong organizational abilities
- Time management
- Effective problem solving
- Problem solving
- Business development
- Relationship selling
- Lead generation
- Data analysis
- Effective communication
- Product promotions
- Sales development
- Market trends
- Product management and pricing
- Relationship building
- Customer success management
- Account management
- Adaptability
- Sales techniques
- Upselling techniques
- Multitasking
- Working under pressure
- Collaborative team player
- Leadership potential
- Customer relationship management
- Sales negotiation
- Market research
- Team collaboration
- Event coordination
- Closing techniques
- Sales consultation
- Exceeds sales goals
- Strategy development
- Personnel training
- Client account management
- Prospecting clients
- Network development
Personal Information
Hobbies: Hiking and exploring nature, Painting and creative arts, Community and church involvement, Dancing and music, Home organization and improvement projects
Certification
LSI Leadership Devolopment Program Certification
References
References available upon request.
Timeline
Sales Representative
Four Peaks Roofing
07.2025 - Current
House Cleaner
JoMama's Cleaning Service
08.2020 - 07.2025
Bar Manager & Bartender
Time Out Bar and Grill
12.2016 - 08.2018
Customer Service Representative
CTC Teleservices
08.2012 - 10.2015
Cashier
Peterson Fuels
01.2009 - 01.2015
Waitress
Country Cafe
01.2007 - 01.2009
Child Care Provider
Independent
Academic Achievement - Advanced Placement Psychology
Genoa-Kingston High School