Kathryn Jenness
Chicago
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at scheduling, organizing, and quick problem solving. Positive, upbeat, and dependable with exceptional customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist and Tech Assistant
State Of Play Hospitality
11.2022 - Current
- Provide hospitality and service in multi level venue
- Manage phone calls and reservations
- Enhance customer satisfaction by promptly addressing inquiries and providing accurate information to hosts of events
Server/Host
The Drifter
04.2022 - 11.2022
- Provide hospitality and service in a historic Chicago location
Flight Attendant
Skywest Airlines
05.2021 - 04.2022
- Provided outstanding customer service to passengers while assisting with baggage and beverage service
- Inspect and record stock of food/drink, and airplane emergency equipment
- Led safety briefings and provided public announcements to update passengers on flight information
Marketing Development Coordinator
De Castellane Creative
02.2021 - 05.2021
- Created social media branding campaign reports and conducted product development research for client expansion
- Utilized HubSpot and LinkedIn to acquire multiple clients such as UpKeep, Black Yeti Beverage, Capitola Garden Feast
Guest Services Coordinator
Superfly Media Experiences
09.2020 - 05.2021
- Supported Warner Brothers with installation, execution, and operation of an experiential marketing exhibit based on the sitcom FRIENDS
- Engaged with guests and ensured customer satisfaction in a fast-paced environment.
Marketing and Event Intern
Chicago Twenty Something
09.2019 - 11.2019
- Researched, created, and promoted new marketing and social media endeavors resulting in new customer acquisition
- Aided with the planning and execution of successful events for 100+ persons
- Provided community and business outreach for special and private events
Marketing Intern
Vestar Property Management
06.2018 - 08.2018
- Created Excel workbooks, assessed Google and Yelp reviews, and organized customer e-mails for marketing purposes
- Researched guerilla marketing strategies and art installations to increase consumer traffic to property
Education
Bachelor of Business Administration - Marketing
Loyola University Chicago
Skills
- MS Office
- Canva
- Quickbooks
- Google SEO & Google Ad Discovery
- Administrative Support
- Tech-Savvy
Leadership Experience
Vice President of Communications, Panhellenic Council, 12/2019 - 11/2020
Certification
- Certificate of Digital Marketing, University of California, Los Angeles - August 2023
Timeline
Receptionist and Tech Assistant
State Of Play Hospitality
11.2022 - Current
Server/Host
The Drifter
04.2022 - 11.2022
Flight Attendant
Skywest Airlines
05.2021 - 04.2022
Marketing Development Coordinator
De Castellane Creative
02.2021 - 05.2021
Guest Services Coordinator
Superfly Media Experiences
09.2020 - 05.2021
Marketing and Event Intern
Chicago Twenty Something
09.2019 - 11.2019
Marketing Intern
Vestar Property Management
06.2018 - 08.2018
Bachelor of Business Administration - Marketing
Loyola University Chicago
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