Kathryn Hodges
Gurnee
Summary
Experienced team leader known for fostering effective communication and resolving customer issues promptly. Committed to continuous improvement and delivering exceptional service, leveraging expertise in team supervision and productivity enhancement.
Overview
16
16
years of professional experience
Work History
Supervisor
Red Robin
Gurnee
09.2025 - Current
- Supervised daily operations to uphold service standards and enhance customer satisfaction.
- Conducted regular inventory checks to ensure optimal stock levels and minimize waste.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to deliver constructive feedback and facilitate coaching.
- Developed strategies to improve team performance and productivity.
Server
Red Robin
Gurnee
08.2013 - 09.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in training new servers on menu items and service standards.
- Coordinated with team members to ensure seamless service and elevate guest satisfaction.
- Processed money transactions accurately, adhering to company cash handling procedures to maintain financial integrity.
- Delivered food orders efficiently and courteously to maximize guest satisfaction.
Cashier
Jewels Osco
Gurnee
05.2010 - 08.2013
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered exceptional customer service, contributing to positive shopping experiences.
- Greeted customers and addressed inquiries about store products and services, enhancing customer satisfaction.
- Executed various tasks assigned by management, supporting overall operational efficiency.
Education
College of Lake County
Grayslake, ILSkills
- Operational oversight
- Inventory management
- Project management
- Quality assurance
- Customer relationship management
- Staff management
- Employee development
- Staff training
- Team building
- Attention to detail
- Time management
- Customer service
- Conflict resolution
- Effective communication
- Continuous improvement
Timeline
Supervisor
Red Robin
09.2025 - Current
Server
Red Robin
08.2013 - 09.2025
Cashier
Jewels Osco
05.2010 - 08.2013
College of Lake County