Kathryn Cook
Chicago
Summary
Results-driven Recruiting Coordinator with 3+ years of full-cycle recruiting and associate liaison experience in hybrid environments. Skilled in candidate sourcing, onboarding, client communication, and process optimization. Adept at fostering positive relationships with clients and associates while ensuring operational excellence.
Overview
6
6
years of professional experience
Work History
Recruiting Coordinator Lead/ Associate Liaison Hyb
City Staffing
Chicago
02.2022 - 06.2025
- Managed full-cycle recruiting for multiple clients across diverse industries, including candidate sourcing, screening, interviewing, and onboarding.
- Acted as Associate Liaison during manager absences, serving as primary contact for associates and clients (financial institution).
- Conducted in-person and virtual scorecards, providing monthly feedback while ensuring associates felt heard, respected, and supported.
- Handled sensitive HR matters including terminations, final notices, and compliance-related processes, maintaining client satisfaction.
- Built and maintained strong relationships with clients and associates, ensuring seamless communication and alignment on expectations.
- Assisted in mentoring and training junior recruiters and support staff.
- Implemented process improvements that reduced time-to-fill and enhanced candidate and client experience.
- Maintained accurate reporting on recruitment performance and associate metrics for client review.
Customer Service / Booking Specialist
Hornblower Cruises
03.2019 - 02.2022
- Handled reservations and coordinated logistics for dinner cruises for hundreds of guests.
- Provided excellent customer service and resolved inquiries efficiently, ensuring a positive guest experience.
- Maintained accurate records and scheduling to ensure smooth operations.
- Developed strong organizational, communication, and problem-solving skills applicable to HR and recruiting roles.
- Fully Remote
Education
Completed college coursework - Psychology, Performing Arts
Skills
- Full-Cycle Recruiting
- Candidate Management
- Associate Liaison
- Employee Relations
- Interview Coordination
- Onboarding
- ATS Systems
- CRM Systems
- Client Relationship Management
- Candidate Relationship Management
- Microsoft Office Suite
- Google Workspace
- Customer Service
- Scheduling
Timeline
Recruiting Coordinator Lead/ Associate Liaison Hyb
City Staffing
02.2022 - 06.2025
Customer Service / Booking Specialist
Hornblower Cruises
03.2019 - 02.2022