Kathryn Colonna
Village Of Lakewood
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2026
2026
years of professional experience
Work History
AB- ME
Chase
Lake In The Hills
08.2017 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Maintained knowledge of applicable laws regarding banking operations.
- Initiated and processed customer transactions including deposits, withdrawals, payments, transfers and loan payments.
Personal Banker Officer
Chase Bank
Brookfield
02.2011 - 08.2017
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Conducted account openings and closings for clients.
- Advised customers on various financial products available from the bank.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Provided customer service to clients, including answering questions and resolving issues.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Participated in training sessions regarding new banking products or services.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Promoted additional bank services through personal contact with customers.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
Assistant Manager
Chase Bank
Brookfield
06.2010 - 02.2011
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales and Service Associate
Chase Bank
Troy
01.2007 - 05.2010
- Resolved customer issues promptly and professionally.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
- Ensured compliance with applicable laws and regulations regarding privacy policies.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashi
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
Teller
Chase Bank
Education
Some College (No Degree) -
Macomb Community College
Warren, MISkills
- Effective communication
- Financial product knowledge
- Digital banking tools
- Customer focus
- Schedule coordination
- Banking operations
- Transaction processing
- Regulatory compliance
- Know your customer
Accomplishments
- Culture Champion Representative
- BRG Member
Timeline
AB- ME
Chase
08.2017 - Current
Personal Banker Officer
Chase Bank
02.2011 - 08.2017
Assistant Manager
Chase Bank
06.2010 - 02.2011
Sales and Service Associate
Chase Bank
01.2007 - 05.2010
Teller
Chase Bank
Some College (No Degree) -
Macomb Community College