Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Chandoha

Chicago

Summary

Dynamic professional with a proven track record at Envoy Airlines, adept in problem-solving and exceptional customer service. Fluent in English, Spanish, and Portuguese, excelling in multitasking and fostering strong relationships. Demonstrated ability to enhance customer satisfaction and improve operational efficiency, leveraging great communication skills and a customer-centric approach.

Overview

9
9
years of professional experience

Work History

Fleet Service Clerk

Envoy Airlines
02.2023 - Current
  • Guided planes for all arrivals and departures with strong focus on safety.
  • Inspected, loaded and downloaded cargo for efficient and safe handling and transport between planes and cargo areas.
  • Documented all required information regarding cargo weight and destination.
  • Established strong relationships with drivers, pilots and operations, fostering open communication channels to address concerns or issues promptly.

Teller

BMO Bank of Montreal
10.2021 - 02.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

Assistant Teacher

Kid Watch Plus
02.2021 - 11.2021
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.

Associate Banker

Chase Bank
12.2015 - 02.2021
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Boosted branch revenue with diligent cross-selling of various banking products and services.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Improved referral rates from satisfied clients by building strong relationships based on trust transparency.
  • Educated customers on features and benefits of banking products and services.

Education

Amundsen High School
Chicago
06.2010

Skills

  • Trilingual: English, Spanish, Portuguese
  • Multi tasking
  • Problem solving
  • Exceptional customer service
  • Great verbal and written Communication

Timeline

Fleet Service Clerk

Envoy Airlines
02.2023 - Current

Teller

BMO Bank of Montreal
10.2021 - 02.2023

Assistant Teacher

Kid Watch Plus
02.2021 - 11.2021

Associate Banker

Chase Bank
12.2015 - 02.2021

Amundsen High School

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Kathryn Chandoha