Kathleen Tubbs
Uber, Lyft, Spark
Chicago,IL
39
years of professional experience
Detail-oriented and adaptable professional with experience in claims, hospitality, and property operations. Trusted for customer support, time management, and conflict resolution. Ready to bring strong organization and dependable service to a fast-paced team.
Work History
Independent Contractor
1 Year- Completed ride-share and delivery requests using mobile apps, following GPS routes and service instructions.
- Maintained vehicle cleanliness, safety readiness, and fuel efficiency for consistent customer service.
- Navigated real-time dispatch updates and adjusted routes to support on-time pickups and drop-offs.
- Verified order accuracy, passenger details, and delivery instructions before starting trips.
Claims Specialist
17 Years 3 Months- Reviewed policy language and coverage details to determine claim eligibility and payment direction.
- Investigated losses by gathering statements, reports, and supporting evidence for claim evaluation.
- Managed claim files from intake through resolution, ensuring accurate documentation and timely follow-up.
- Communicated claim status and required information to customers, vendors, and internal teams.
Assistant Bar Manager
4 Years- Supervised bar operations to maintain service speed, quality, and compliance during peak shifts.
- Trained bartenders and support staff on drink recipes, POS procedures, and guest service standards.
- Coordinated inventory control, ordering, and stock rotation to reduce shortages and waste.
- Enforced responsible alcohol service, cleanliness standards, and health code requirements.
Property Manager
8 Years 3 Months- Directed daily property operations, ensuring lease compliance, resident satisfaction, and timely issue resolution.
- Supervised rent collection, delinquency follow-up, and account reconciliation with consistent attention to accuracy.
- Implemented preventive maintenance schedules to reduce service disruptions and preserve asset condition.
- Negotiated vendor contracts and coordinated maintenance services to control costs and support property standards.
Loan Processor
11 Years 11 Months- Verified income, assets, credit, and employment documentation for mortgage file readiness.
- Reviewed borrower applications for completeness, accuracy, and compliance with lending guidelines.
- Coordinated with underwriters, loan officers, and title teams to resolve conditions quickly.
- Prepared and organized closing packages, disclosure documents, and supporting loan records.
Education
High School Diploma
Skills
Relationship building
Client relationship building
Vendor management
Safety management
Workload management
Deadline adherence
Performance metrics
Time management
Task prioritization
Problem-solving
Customer service
Customer support
Client communication
Prioritization skills
Teamwork and collaboration
Payment processing
Team collaboration
Decision-making
Active listening
Multitasking
Multitasking Abilities
Active listening
Strong communication
Written communication
Conflict resolution
Staff training
Teamwork
Problem-solving skills
Team leadership
Self motivation
Timeline
Independent Contractor
Uber, Lyft, Spark
10.2025 - CurrentRead More
Assistant Bar Manager
Q's Place
04.2021 - 04.2025Read More
Claims Specialist
State Farm
05.2008 - 08.2025Read More
Property Manager
Affordable Dream Homes
01.2000 - 04.2008Read More
Loan Processor
Money Tree Mortgage
02.1988 - 01.2000Read More
Elk Grove High School
High School Diploma
Read More