Kathleen Soriano
Chicago
Summary
Dynamic professional with a proven track record at Searle Pharmaceuticals, excelling in customer service and relationship building. Recognized for optimizing operational efficiency and achieving top sales results. Skilled in conflict resolution and effective communication, I bring a friendly demeanor and reliability to every interaction, ensuring exceptional experiences for clients and colleagues alike.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Lyft Driver
Independent Contractor - Self Employed
Chicago
07.2015 - Current
- Achieved consistently high customer scores due to exceptional service at a 5.0.
- Maintained strict compliance with safety rules for passenger and driver protection, avoiding any accidents, and keeping a continuous clean driving record.
- Inspected vehicle and personally handled routine upkeep.
- Provided excellent Customer Service
Esthetician
Massage Envy
Escondido
02.2014 - 08.2015
- Provided excellent customer service and skincare treatments, while educating the client on proper skincare procedures and products to adhere to their specific needs.
- Selling products and boosting overall company revenue. Rated highest in sales branch.
- Trained new staff on range of spa services offered.
Real Estate Agent
Sebastian Realty
Park Ridge
01.2001 - 08.2009
- Managed real estate transactions from initiation to closing, by coordinating open houses, and maintaining good rapport with all concerning parties.
- Promoted property sales through advertisements and participation in multiple listing services.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Maintained current and accurate CRM database of prospective customers.
Administrative Manager
Searle Pharmaceuticals
Mt. Prospect
11.1989 - 05.1999
- Tracked and analyzed expenditures to deliver budgets and financial reports, while managing the purchase of equipment and supplies of all departments. Optimizing accounts payable and receivable using Quickbooks, as Head of office operations.
- Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
- Supported staff through in-service training, providing mentorship and additional resources.
- Built and implemented systems for lead generation. Coordinating national marketing events to drive sales and revenue.
Education
Certified Esthetician - Master Aesthetician
Mario Tricoci University
Chicago12.2013
Associate of Arts - Business Administration
Oakton Community College
Des Plaines, IL12.1984
Skills
- Special Needs Passengers
- City and non-city driving
- Customer Service
- Efficiency and Time Management
- Sales techniques
- Customer relationship management
- Relationship building
- Friendly and outgoing
- Punctual and reliable
- Effective communication
- Conflict resolution
Certification
- Licensed Realtor - 1990
Education and Training
other,other
Timeline
Lyft Driver
Independent Contractor - Self Employed
07.2015 - Current
Esthetician
Massage Envy
02.2014 - 08.2015
Real Estate Agent
Sebastian Realty
01.2001 - 08.2009
Administrative Manager
Searle Pharmaceuticals
11.1989 - 05.1999
Certified Esthetician - Master Aesthetician
Mario Tricoci University
Associate of Arts - Business Administration
Oakton Community College