Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kathleen O'Connor

Summary

Dedicated and compassionate professional with demonstrated strengths in providing exceptional customer service to residents and family members. I am looking for part time or PRN (or both) in a senior healthcare or senior care setting to continue my passion of facilitating quality care for our elderly population. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Executive Assistant

The Village at Victory Lakes
12.2013 - 06.2024
  • Served as a liaison between residents, families, and management team, by facilitating effective communication and follow up, resulting in positive relationships and appreciation.
  • Managed confidential and sensitive information with discretion and tact.
  • Managed, hired, trained, scheduled, 10-12 receptionists.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace; barbecues, ice cream socials, raffles, food trucks, pot lucks.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Submitted and maintained monthly and annual reports to Corporate office, IDPH and CMS.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Collaborated on Performance Improvement Plans (PIPS) to improve overall department operations within the organization efficiently.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Screened calls and visits from families and friends of residents, and initiated actions to respond or direct messages for managers.
  • Provided assistance to departments whenever and wherever needed; Admissions, HR, Finance, Reception, Social Services, Life Enrichment, Pastoral Care, Dining.
  • Supported hospitality needs of visitors and staff during meetings and company events.

Special Education Coordinator/Office Manager

Lake Zurich School District
10.2009 - 12.2013
  • Managed the uploading of IEP's for over 1000 Special Education Students.
  • Improved parent satisfaction and communication by organizing regular meetings to discuss student progress and address concerns.
  • Attended Special Education workshops for updates to the State of Illinois website for the uploading of IEP's.
  • Homeless Liaison for the entire school district.
  • Coordinated with outside state agencies to acquire services for special needs children.

Financial Secretary/Homeless Liaison

Emmons School District 33
02.2005 - 06.2009
  • Responsible for processing all financial reports to the Illinois State Board of Education; State Aide, Transportation, Special Education IEP's.
  • Submitted and maintained daily student attendance for reporting to ISBE.
  • Assisted with student registration.
  • Received dues, fees and payments and provided transaction receipts.
  • Verified processing information and deposited received funds into organizational account.
  • Enhanced financial transparency by implementing accurate record-keeping practices for all transactions.
  • Homeless Liaison for the district.

Education

High School Diploma -

Amundsen High School
Chicago, IL

Skills

  • Executive support
  • Administrative support
  • Office management
  • Strong problem solver
  • Meticulous attention to detail
  • Information confidentiality
  • Customer Service-oriented
  • Microsoft Excel, Word and Outlook
  • Conflict management
  • Performance improvement
  • Report analysis
  • Team leadership

Accomplishments

For more than 10 years at Victory Lakes I am honored to have been a part of making a difference in the lives of so many residents. I've found my passion through the work I have done providing care and compassion to our senior population. The appreciation and thanks I've received is probably my biggest accomplishment.


Certification

Prior to working at Victory Lakes, I received an Activity Director Certification.

Timeline

Executive Assistant

The Village at Victory Lakes
12.2013 - 06.2024

Special Education Coordinator/Office Manager

Lake Zurich School District
10.2009 - 12.2013

Financial Secretary/Homeless Liaison

Emmons School District 33
02.2005 - 06.2009

High School Diploma -

Amundsen High School

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Kathleen O'Connor