Kathleen Brooks
Centralia
Summary
Adept at transforming challenges into solutions, I significantly enhanced revenue and streamlined operations at Naeem Khan MD SC. With expertise in office management and a knack for maintaining confidentiality, my proactive approach and exceptional organizational skills have consistently improved efficiency and patient care.
Overview
28
28
years of professional experience
Work History
Office Manager
Centralia Surgery Center
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Medical Billing and Coding
- Revenue Cycle Management
- Credentialing for new providers
Medical Office Manager
Naeem Khan MD SC
03.1997 - 01.2023
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Consulted with healthcare professionals on business decisions.
Education
Carlyle High School
Carlyle, IL05-1982
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Account reconciliation
- Credit and collections
- Mail handling
- Scheduling coordination
Timeline
Office Manager
Centralia Surgery Center
01.2023 - Current
Medical Office Manager
Naeem Khan MD SC
03.1997 - 01.2023
Carlyle High School
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