Katherine A. Berndt
Prospect Heights
Summary
Dynamic Internet Sales Manager with proven success at McGrath KIA of St. Charles, adept at leveraging CRM software to enhance customer engagement and drive sales growth. Skilled in developing effective sales strategies and fostering team collaboration, consistently achieving high customer satisfaction and repeat business through exceptional service and relationship management.
Overview
7
7
years of professional experience
Work History
Internet Sales Representative
McGrath Honda of Elgin
Elgin
08.2022 - Current
- Managed online vehicle listings and ensured accurate information display.
- Assisted customers with inquiries through email and live chat platforms.
- Utilized CRM software to track customer interactions and manage leads.
- Trained new staff on internet sales procedures and customer service standards.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Engaged customers through online platforms to promote vehicle sales.
- Responded to inquiries via email and chat with timely information.
- Assisted in managing website listings and maintaining accurate product details.
- Utilized CRM software to track customer interactions and follow-ups.
- Provided product knowledge training for new team members on systems and tools.
- Developed and maintained relationships with customers to ensure repeat business.
- Assisted in the development of pricing strategies to maximize profits while meeting customer needs.
- Created and implemented strategies for increasing customer satisfaction.
- Managed a large portfolio of existing accounts by providing exceptional customer service.
- Followed up on leads generated from various marketing campaigns and events.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
Internet Sales Manager
McGrath KIA of St. Charles
Saint Charles
09.2024 - 03.2025
- Utilized CRM tools to track customer interactions and preferences.
- Responded promptly to customer inquiries via email and chat channels.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Developed and implemented strategies for increasing internet sales volume.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Trained and supervised internet sales staff, fostering a team-oriented environment.
- Monitored online customer inquiries and ensured prompt and professional responses to enhance customer satisfaction.
- Oversaw inventory management for online sales, ensuring product availability and timely delivery.
- Managed daily operations of internet sales department, ensuring effective online sales strategies.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
Office Manager
Rogers & Hollands Jewelers
Schaumburg
08.2021 - 07.2022
- Managed daily office operations and maintained a well-organized workspace.
- Coordinated schedules for staff meetings and customer appointments efficiently.
- Developed and implemented filing systems for customer records and inventory.
- Assisted with payroll processing and employee time management tasks.
Sales Representative
Pandora Jewelry
Schaumburg
05.2018 - 08.2021
- Assisted customers in selecting jewelry to meet their preferences.
- Demonstrated product features and benefits to enhance customer engagement.
- Managed inventory levels to ensure availability of popular items.
Education
Associate of Arts - Sociology
William Rainey Harper College
Palatine, IL05-2022
High School Diploma -
Hoffman Estates High School
Hoffman Estates06-2016
Skills
- Customer relationship management
- CRM software usage
- Sales strategy development
- Online inventory management
- Lead generation
- Email communication
- Conflict resolution
- Team leadership
- Customer engagement
- Goal-oriented mindset
- Cold calling
- CRM software experience
- Self motivation
- Customer service
References
References available upon request.
Timeline
Internet Sales Manager
McGrath KIA of St. Charles
09.2024 - 03.2025
Internet Sales Representative
McGrath Honda of Elgin
08.2022 - Current
Office Manager
Rogers & Hollands Jewelers
08.2021 - 07.2022
Sales Representative
Pandora Jewelry
05.2018 - 08.2021
Associate of Arts - Sociology
William Rainey Harper College
High School Diploma -
Hoffman Estates High School
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