Katherine York
Chicago
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
14
14
years of professional experience
Work History
Server/Bartender
Dave & Buster's
Daytona
05.2023 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
Bartender/Lead Banquet Server
Hard Rock Hotel
Daytona Beach
01.2018 - 05.2023
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Lead Bartender/Bartender/Lead Banquet Server
Hammock Beach Resort
Palm Coast
02.2014 - 01.2018
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
Private Dining Server
JW Marriott
Chicago
03.2011 - 02.2016
- Delivered food items to customers in a timely manner.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Communicated effectively with front-of-house staff regarding customer needs.
- Ensured that all food was prepared correctly according to customer specifications.
Education
Liverpool High School
LiverpoolSkills
- Food service
- Cash handling
- Customer relationship management
- Attention to detail
Timeline
Server/Bartender
Dave & Buster's
05.2023 - Current
Bartender/Lead Banquet Server
Hard Rock Hotel
01.2018 - 05.2023
Lead Bartender/Bartender/Lead Banquet Server
Hammock Beach Resort
02.2014 - 01.2018
Private Dining Server
JW Marriott
03.2011 - 02.2016
Liverpool High School