Katherine O' Brien
Rock Falls
Summary
Dedicated professional with strong customer service skills and a keen attention to detail. Proven ability to resolve customer issues efficiently while ensuring compliance with regulatory standards.
Overview
14
14
years of professional experience
Work History
Banking Services
Bank of America
Spokane
10.2012 - 01.2013
- Managed daily banking operations and ensured compliance with regulatory standards.
- Assisted in resolving customer complaints and provided effective solutions promptly.
- Maintained accurate records of transactions and monitored account activities daily.
- Coordinated marketing initiatives to promote financial products and services effectively.
Medical Customer Service Representative
Group Health Incorporated
Spokane
09.2012 - 10.2012
- Assisted customers with inquiries about medical coverage and benefits.
- Processed claims and ensured accurate information was provided.
- Coordinated with healthcare providers to verify patient information.
- Educated clients on available services and resources within the organization.
- Maintained detailed records of customer interactions and follow-ups.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
Accounts Payable Clerk
West Corporation
Spokane Valley
09.2008 - 02.2011
- Processed vendor invoices for timely payment and accurate record-keeping.
- Reviewed expense reports to ensure compliance with company policies.
- Maintained organized digital files for all accounts payable transactions.
- Assisted in reconciling monthly statements from vendors and suppliers.
- Communicated with vendors to resolve payment discrepancies or inquiries.
- Supported month-end closing activities by preparing necessary documentation.
Floor Supervisor/Trainer
Virgin Mobile
Spokane Valley
10.2005 - 08.2008
- Supervised daily operations to ensure excellent customer service standards.
- Trained and mentored team members on product knowledge and sales techniques.
- Managed inventory levels, ensuring stock availability and accuracy.
- Coordinated staff schedules to optimize floor coverage during peak hours.
- Resolved customer issues promptly to maintain high satisfaction levels.
- Conducted regular team meetings to communicate updates and expectations.
- Monitored sales performance and provided feedback for continuous improvement.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
Electrical/Mechanical Engineer Clerk
R.A. Pearson
Airway Heights
12.1998 - 08.2001
- Designed mechanical components using CAD software for project development.
- Collaborated with cross-functional teams to ensure design accuracy and feasibility.
- Assisted in troubleshooting mechanical issues during the production process.
- Drafted technical documentation for engineering specifications and procedures.
- Participated in meetings to discuss project timelines and deliverables.
- Maintained organized records of design changes and engineering reports.
- Created detailed drawings using AutoCAD software for parts fabrication and assembly.
- Developed 3D models for product development using SolidWorks software.
- Performed calculations to determine load capacities, material stresses, deflections.
Education
BBA - Physiology/Criminal Justice
Everest University
Phoenix, AZ04-2014
Bachelor of Science - Criminal Justice
Argosy University
Orange, CA01-2012
Associate of Applied Science - Professional Office Administration/Paralegal
Trend College
East Wenatchee, WA06-1992
High School Diploma -
Davenport High School
Davenport, WA06-1989
Skills
- Compliance management
- Customer relationship management
- Transaction monitoring
- Financial product promotion
- Regulatory understanding
- Record keeping
- Team leadership
- Problem solving
- Data analysis
- Effective communication
- Interpersonal skills
- Attention to detail
- Conflict resolution
- Time management
Accomplishments
- Certificate of Recognition by the Spokane County Commissioners, Spokane Area Private Industry Council & Washington State Governor.
Timeline
Banking Services
Bank of America
10.2012 - 01.2013
Medical Customer Service Representative
Group Health Incorporated
09.2012 - 10.2012
Accounts Payable Clerk
West Corporation
09.2008 - 02.2011
Floor Supervisor/Trainer
Virgin Mobile
10.2005 - 08.2008
Electrical/Mechanical Engineer Clerk
R.A. Pearson
12.1998 - 08.2001
BBA - Physiology/Criminal Justice
Everest University
Bachelor of Science - Criminal Justice
Argosy University
Associate of Applied Science - Professional Office Administration/Paralegal
Trend College
High School Diploma -
Davenport High School
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