Katherine Marshall
Island Lake
Summary
Motivated staff member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Recognized for maintaining high standardsand organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Overview
2
2
years of professional experience
Work History
Florist Assistant
PS Flowers and Balloons
Wauconda
10.2025 - Current
- Assisted customers with the selection of flowers, plants, and other items for purchase
- Recorded down over the phone orders and filed them accordingly
- Supported team in creating custom floral designs tailored to client requests
- Maintained and organized inventory of flowers and supplies to ensure efficiency
Factory Worker
Land Air Sea
Woodstock
03.2025 - Current
- Followed standard operating procedures to meet production schedules consistently
- Communicated effectively with team members regarding tasks and progress
- Assisted in the assembly of components into finished products
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays
Crew Member
Jersey Mike's Subs
Crystal Lake
10.2024 - 03.2025
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Identified the needs of customers promptly and efficiently
- Talked pleasantly with customers while taking orders and promoted a positive image for the business
- Welcomed and thanked guests to demonstrate appreciation for patronage
- Processed orders quickly for a positive guest experience
- Processed payments and promptly returned receipts to customers
Baker
Crumbl Cookies
Crystal Lake
01.2024 - 10.2024
- Provided customer service by taking customer orders, and easily responding to menu item inquiries
- Collaborated with team members to meet deadlines, and efficiently accomplish tasks
- Quickly resolved customer complaints with compassion, kindness, and an understanding attitude
School Portrait Photographer
VIP (Visual Image Photography)
08.2023 - 12.2023
- Met each model's needs to provide an individualized experience
- Managed time with models efficiently
- Monitored light levels during photo shoots to ensure optimal results.
- Problem solved and communicated with the model until satisfied
- Ensured proper arrangement of equipment and completed required checks
Education
High School Diploma -
Wauconda Highschool
Wauconda, IL05-2023
Skills
- Interpersonal communication
- Troubleshooting
- Calm under pressure
- Self-directed
- Dependable and responsible
- Fast learner
- Attention to detail
- Customer service experience
- Effective communication
- Creative thinking and problem-solving
- Determined and dedicated
Timeline
Florist Assistant
PS Flowers and Balloons
10.2025 - Current
Factory Worker
Land Air Sea
03.2025 - Current
Crew Member
Jersey Mike's Subs
10.2024 - 03.2025
Baker
Crumbl Cookies
01.2024 - 10.2024
School Portrait Photographer
VIP (Visual Image Photography)
08.2023 - 12.2023
High School Diploma -
Wauconda Highschool