Katherine Cabada
MORRIS,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
Work History
Telecommunications Supervisor
GRUNDY COUNTY 911 Center
02.2024 - Current
- Supervising a team of dispatchers, ensuring efficient emergency response by monitoring call intake, and assigning appropriate units.
- Assigning tasks to dispatchers, and managing a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Conducting regular training sessions for dispatchers on new procedures, updates to protocols, and emergency response techniques. Ensuring compliance with established 911 protocols, local laws, and agency guidelines.
- Scheduling staff for shifts, ensuring adequate coverage during peak hours, and managing staffing issue
- Monitoring the functionality of communication systems and dispatch technology, reporting any malfunctions to technical support.
911 Telecommunicator
Grundy County 911 Center
03.2001 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Contributed to the development of new training materials for incoming 911 Telecommunications, improving overall team preparedness.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
Education
Paramedic Certificate - Emergency Services
KANKAKEE COMMUNITY COLLEGE
Kankakee, IL07-1998
High School Diploma -
Morris Community High School
Morris, IL06-1988
Skills
- Excellent communication and decision-making skills under pressure
- Strong leadership abilities to motivate and manage a team
- Thorough understanding of emergency dispatch protocols and procedures
- Proficiency with computer-aided dispatch (CAD) systems
- Ability to multitask and prioritize effectively
- Knowledge of local geography and agency structure
Accomplishments
- NENA ENP 2022-Present
- NENA CMCP 2023-Present
- APCO/NENA CTO 2017-Present
- NREMT 2020-Present
- IDPH EMT 2021-Present
- Firefighter Certification 2024-Present
- IL-TERT 2017-Present
Community Service
Grundy County Heroes & Helpers charitable 501(c)(3)
Vice President 2020-Present
Board Member 2019-2020
Timeline
Telecommunications Supervisor
GRUNDY COUNTY 911 Center
02.2024 - Current
911 Telecommunicator
Grundy County 911 Center
03.2001 - Current
Paramedic Certificate - Emergency Services
KANKAKEE COMMUNITY COLLEGE
High School Diploma -
Morris Community High School
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