Katelyn Hamden
Norridge
Summary
Driven and dynamic Assistant Studio Manager with a proven track record at Orangetheory Fitness, enhancing client satisfaction and operational excellence. Excelled in staff management and project management, significantly improving facility maintenance and customer service. Skilled in mentoring new employees, ensuring adherence to company policies, and fostering a positive, results-driven team environment.
Overview
3
3
years of professional experience
Work History
Assistant Studio Manager
Orangetheory Fitness
01.2022 - 01.2025
- Provided exceptional customer service by assisting clients with inquiries, bookings, payments, and any other needs that arose.
- Oversaw facility maintenance tasks including cleaning routines, equipment upkeep, safety inspections for overall operational excellence.
- Contributed to increased client satisfaction by addressing concerns promptly and maintaining a clean, welcoming environment.
- Trained new employees on studio policies, procedures, software systems, ensuring a seamless integration into the team.
Education
Associate Of Science -
Triton College
River Grove, IL05.2024
Skills
Company policies and procedures
Project Management
Mentoring and coaching
Staff Management
Timeline
Assistant Studio Manager
Orangetheory Fitness
01.2022 - 01.2025
Associate Of Science -
Triton College
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