Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlin Kacho-Gragg

Chicago

Summary

Results-driven hospitality professional equipped to elevate team performance and customer satisfaction. Brings valuable experience in managing shifts, training staff, and maintaining high standards of service. Known for strong teamwork, adaptability, and excellent problem-solving abilities.


Overview

4
4
years of professional experience

Work History

Barista Shift Supervisor

Starbucks
05.2024 - Current
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.

Barista Trainer

Starbucks
06.2022 - 05.2024
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Taught proper procedures and strategies for success to new employees.

Barista

Starbucks
07.2021 - 05.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Education

Bachelor of Science - UX Design

Arizona State University
Tempe, AZ
05-2027

Skills

  • Accurate cash management
  • Effective product upselling
  • Adaptable to change
  • Client support
  • Patience and empathy
  • Customer education
  • Product display optimization
  • Fostering customer retention
  • Detail-oriented approach
  • Effective communication skills

Timeline

Barista Shift Supervisor

Starbucks
05.2024 - Current

Barista Trainer

Starbucks
06.2022 - 05.2024

Barista

Starbucks
07.2021 - 05.2024

Bachelor of Science - UX Design

Arizona State University

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Kaitlin Kacho-Gragg