Katarina Balesevic
Des Plaines
Summary
Dynamic and detail-oriented professional with extensive experience as a Receptionist Administrator at Elena Fitchev. Expert in appointment scheduling and client relations, I streamlined office operations and enhanced visitor experiences. Proven ability to manage multi-line phone systems while maintaining a welcoming environment, ensuring efficient communication and support for team initiatives.
Knowledgeable receptionist with robust background in managing front-desk operations and administrative tasks. Proven track record of streamlining appointment scheduling and enhancing customer satisfaction. Demonstrated skills in multitasking and effective communication.
Professional with strong expertise in administrative support and front office management. Adept at handling multi-line phone systems, scheduling appointments, and managing office supplies. Excel in team collaboration and adaptable to evolving workplace needs. Known for excellent communication skills, reliability, and proactive approach to problem-solving.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
Elena Fitchev
03.2021 - 10.2022
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Coordinated appointment scheduling, optimizing calendar efficiency for multiple practitioners.
- Handled incoming calls and inquiries, providing accurate information and directing to appropriate personnel.
- Maintained office supplies inventory, streamlining procurement processes and reducing costs.
- Developed and implemented filing systems, enhancing document retrieval efficiency and organization.
- Monitored email communications, prioritizing urgent matters and ensuring timely responses.
- Supported event planning initiatives, contributing to successful workshops and client engagement activities.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Server
Brookdale Assisted Living
10.2020 - 01.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Elison Niles
04.2018 - 03.2020
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu items and service protocols.
- Managed multiple tables simultaneously while ensuring high-quality service standards.
- Processed payments efficiently, ensuring accuracy in transactions and receipts.
- Adapted quickly to changing restaurant environment during peak hours.
- Developed strong rapport with regular customers, fostering a welcoming atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Maine East Highscool
Park Ridge, IL05-2022
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Mail handling
- Payment collection
- Reception area maintenance
- Document scanning and digitization
- Document management
- Appointment scheduling
- Client relations
- Calendar management
- Scheduling appointments
- Supply management
- Visitor access management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Receptionist Administrator
Elena Fitchev
03.2021 - 10.2022
Server
Brookdale Assisted Living
10.2020 - 01.2021
Server
Elison Niles
04.2018 - 03.2020
High School Diploma -
Maine East Highscool