Kassandra Chavez
Chicago
Summary
Outgoing and friendly individual delivering customer service and administrative excellence, including clerical support and public interaction with a background in office settings. Dependable and quick-learning team player with effective communication and organization skills. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Goal-oriented versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating relationships to promote higher sales.
Overview
6
6
years of professional experience
Work History
Sales Associate
Club Pilates
04.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged with customers to build rapport and loyalty.
Cashier
Cilantro Taco Grill
06.2021 - 09.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted and assisted over 50 customers per day.
Receptionist
Elm Chiropractic
09.2018 - 07.2019
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with patients and updated patient records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Bachelor of Arts - College of Liberal Arts And Social Sciences
DePaul University
Chicago, IL06-2025
High School Diploma -
York Community High School
05.2021
Skills
- Spanish and English
- Customer Relations
- Feedback Acceptance
- Work Task Prioritization
- Cooperative Attitude
- Collaboration/Teamwork
- Problem-Solving
- Adapt to Diverse Groups
Accomplishments
- Awarded the State Seal of Biliteracy in Spanish.
- Has maintain an above average college GPA throughout all 4 years.
- Deans list.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Club Pilates
04.2024 - 08.2024
Cashier
Cilantro Taco Grill
06.2021 - 09.2021
Receptionist
Elm Chiropractic
09.2018 - 07.2019
Bachelor of Arts - College of Liberal Arts And Social Sciences
DePaul University
High School Diploma -
York Community High School
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