Kasira Potts
Kankakee
Summary
Results-driven professional with a diverse background in banking, community outreach, and skilled labor. Experienced in financial services, client relationship management, and community engagement, with a strong ability to connect with individuals and foster meaningful partnerships. Adept at handling financial transactions, educating communities on resources, and executing hands-on construction projects with precision and efficiency. A dedicated and adaptable team player with excellent problem-solving skills, strong attention to detail, and a commitment to delivering quality service in every role. Seeking opportunities to leverage a versatile skill set in a dynamic and impactful work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Outreach Specialist
Duane Dean Behavioral Health Center
10.2024 - Current
- Connected individuals with available and relevant resources.
- Acted as main point of contact between management, clinical staffs and external community.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Created and implemented community-based programs to improve education or fill specific needs.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Approached issues proactively to best meet current and future community needs.
- Facilitated community outreach to expand participation and support.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Helped create comprehensive programs to meet Community Based Violence Intervention Prevention needs.
Journeyman Labor Masonry
R.E.A Masonry
12.2023 - Current
- Skilled in laying bricks, blocks, and stones to construct walls, foundations, chimneys, and other structures
- Proficient in mixing mortar, grout, and other materials to ensure proper consistency and strength for masonry work
- Knowledgeable in using a variety of hand and power tools such as trowels, levels, saws, and drills to complete masonry tasks efficiently
- Able to work independently or as part of a team to meet project deadlines and maintain high standards of craftsmanship
Journeyman Labor Masonry
3 CD Masonry
06.2023 - 09.2023
- Knowledgeable in measuring and cutting materials accurately to fit specific dimensions and designs, while maintaining a safe and organized work area
- Capable of working with a team to complete projects efficiently, meeting deadlines and maintaining high-quality standards in masonry craftsmanship
- Experienced in operating power tools and equipment, such as saws, drills, and grinders, to cut and shape materials for masonry work
- Proficient in mixing and applying mortar and grout to secure masonry units in place, following blueprints and construction plans
- Skilled in laying brick, block, and stone to construct walls, arches, and other masonry structures, ensuring precision and durability
Community Impact Coordinator
POAH Communities LLC/Crestview Village Apartments
06.2022 - 03.2023
- Developed and implemented strategic community partnerships to address key social issues and enhance community well-being
- Organized and facilitated community events, workshops, and forums to promote awareness and engagement on various social impact initiatives
- Led a team of volunteers and interns in executing community service projects and programs to positively impact the local community
- Collaborated with local government officials, non-profit organizations, and stakeholders to align resources and efforts towards achieving community goals
- Conducted research and data analysis to assess the effectiveness of community impact programs and initiatives, and made recommendations for improvement
Representative
Kankakee County Community service Inc. (KCCSI)
02.2022 - 06.2022
- Maintained accurate records of customer interactions and followed up to ensure satisfaction and retention
- Collaborated with internal teams to improve processes and address recurring customer issues, resulting in increased overall customer satisfaction
- Participated in community events and initiatives to promote our organization and build strong relationships with customers
Senior Associate Online Banker
BMO Harris Bank
02.2021 - 10.2021
- Managed a portfolio of high-net-worth clients, providing personalized financial advice and assisting with online banking services
- Conducted in-depth financial analyses to identify opportunities for cross-selling products and increasing customer retention rates
- Spearheaded the implementation of new online banking features and technologies to enhance the customer experience and streamline internal processes
- Collaborated with internal teams to resolve complex customer issues, resulting in improved client satisfaction and retention rates
- Trained and mentored junior associates on online banking best practices and procedures to ensure consistent delivery of high-quality service
Labor Masonry
O'Keefe Construction
05.2018 - 12.2019
- Assisted masons in preparing and laying bricks, stones, and other materials for construction projects
- Mixed mortar and concrete according to specifications for various masonry tasks
- Operated power tools and equipment to cut and shape materials to fit project requirements
- Cleaned and maintained work areas to ensure safety and efficiency on the job site
- Loaded and unloaded materials, tools, and equipment needed for masonry projects
Education
High School Diploma -
Thornwood High School
South Holland, ILElectrical/Solar Apprentice Certification
Lewis University
Kankakee, IL07.2024
Skills
- Effective Partnership Management
- Community Outreach
- Research
- Account Support Services
- Currency management
- Mobile Banking Customer Support
- Transaction Management
- Branch operations
- Construction support
- Construction safety
- Materials preparation
- Scaffolding setup
Certification
- Electrical/Solar Apprenticeship Certification, 03/01/24
- O.S.H.A 10HR Certification, 06/01/24
- First Aid/CPR Certification, 07/01/24
- ARC Flash Certification, 07/01/24
- Forklift/Class 4 Industrial Forklift-Class 7 Rough Terrain Forklift Certification, 08/20/24
- Flagger Certification, 08/23/24
- Asbestos Worker/Respirator Certification, 09/20/24
- Signal Person Safety Certification, 10/07/24
- Solar Farm Certification, 10/11/24
Timeline
Community Outreach Specialist
Duane Dean Behavioral Health Center
10.2024 - Current
Journeyman Labor Masonry
R.E.A Masonry
12.2023 - Current
Journeyman Labor Masonry
3 CD Masonry
06.2023 - 09.2023
Community Impact Coordinator
POAH Communities LLC/Crestview Village Apartments
06.2022 - 03.2023
Representative
Kankakee County Community service Inc. (KCCSI)
02.2022 - 06.2022
Senior Associate Online Banker
BMO Harris Bank
02.2021 - 10.2021
Labor Masonry
O'Keefe Construction
05.2018 - 12.2019
High School Diploma -
Thornwood High School
Electrical/Solar Apprentice Certification
Lewis University
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