Summary
Overview
Work History
Education
Skills
Timeline
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Kashmira Brown

Arlington Heights

Summary

Dynamic leader with proven expertise in team management and customer service. Successfully enhanced team productivity through effective coaching and implemented compliance protocols. Skilled in inventory management and financial transactions, ensuring operational excellence while fostering a positive work environment. Committed to delivering exceptional service and driving team success.

Overview

3
3
years of professional experience

Work History

Dispensary Agent Supervisor

Okay Cannabis
06.2024 - 06.2025
  • Oversaw daily dispensary operations, ensuring compliance with Illinois and Wheeling cannabis regulations.
  • Supervised a team of 11 employees, enhancing training in POS systems and compliance protocols.
  • Allocated responsibilities among team members
  • Managed inventory operations, including product intake, rotation, and audits for regulatory adherence.
  • Conducted performance evaluations and monthly assessments to align team objectives with goals.
  • Implemented incentive programs to boost team productivity and enhance customer service standards.
  • Streamlined financial transactions, balancing cash drawers and establishing efficient cash handling procedures.
  • Coordinated weekly product destruction and maintained up-to-date compliance documentation for audits.
  • Organized in-store events with cultivators to educate staff and customers on cannabis offerings.

Lead Barista

Westin Hotel
10.2023 - 05.2025
  • Trained baristas to uphold company policies and standards.
  • Resolved customer complaints professionally, ensuring positive café experiences.
  • Conducted quality checks on coffee and food items to maintain customer satisfaction.
  • Managed cash handling procedures, ensuring accuracy in transactions and deposits.
  • Led inventory management, optimizing stock levels to reduce waste.
  • Prepared and served coffee, espresso drinks, blended coffees, and teas.
  • Collaborated with team members to deliver exceptional customer service.
  • Provided mentorship to new employees on craft drinks, sandwiches, and food safety

Assistant Bakery Manager

Okay Cannabis
02.2024 - 06.2024
  • Managed and ordered inventory including baking supplies, ingredients, and equipment to ensure optimal stock levels.
  • Maintained daily bakery production records for accurate tracking of outputs.
  • Implemented new procedures that streamlined workflow within bakery department.
  • Trained new bakery employees on proper production techniques and POS system usage.
  • Guided bakery staff by prioritizing tasks and providing constructive feedback for enhanced service.
  • Created promotional displays to showcase featured bakery items effectively.
  • Responded to customer inquiries with researched and appropriate information.
  • Completed thorough opening, closing, and shift change functions to uphold operational standards.
  • Delegated work to staff, setting priorities and goals.

Breakfast Attendant

Westin Hotel
10.2022 - 10.2023
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
  • Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
  • Maintained accurate product inventory records and updated general manager regularly.
  • Trained new hires in breakfast buffet setup, handcrafted drink preparation, and procedure execution.
  • Responded promptly to guest requests and inquiries to ensure excellent customer service.
  • Consistently cleaned and organized work and dining areas, including tables, chairs, floors, and windows.

Education

Associate of Applied Science - Paralegal Studies

William Rainey Harper College
Palatine, IL
08-2025

Skills

  • Team leadership and staff management
  • Customer service and support
  • Time management
  • Coaching and mentoring
  • Problem-solving
  • Verbal and written communication

Timeline

Dispensary Agent Supervisor

Okay Cannabis
06.2024 - 06.2025

Assistant Bakery Manager

Okay Cannabis
02.2024 - 06.2024

Lead Barista

Westin Hotel
10.2023 - 05.2025

Breakfast Attendant

Westin Hotel
10.2022 - 10.2023

Associate of Applied Science - Paralegal Studies

William Rainey Harper College

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Kashmira Brown