Karoline Pacheco
Chicago
Summary
Detail-oriented and proactive retail professional with leadership experience in cannabis-adjacent environments and high-volume cash operations. Skilled in supervising team workflow, ensuring compliance with regulations, and delivering exceptional customer service. Proven ability to train staff, manage inventory and transactions, and maintain a structured, efficient, and welcoming dispensary environment. Strong communicator with a calm, solutions-focused approach under pressure.
Overview
6
6
years of professional experience
Work History
Table Games Dealer
Bally's Hotel & Casino
Chicago, IL
03.2025 - Current
- Maintain strict control over high-volume cash transactions, ensuring accuracy and accountability
- Enforce rules and procedures while monitoring customer behavior to ensure compliance and security
- Operate in a fast-paced, high-pressure environment while maintaining composure and professionalism
- Complete opening and closing procedures, including balancing and reporting cash transactions
Brand Ambassador
Mota Magick
Chicago, IL
08.2023 - 06.2025
- Educated customers on CBD products, improving customer confidence and sales
- Managed product inventory and coordinated distribution to retail locations
- Organized community events to strengthen local presence and promote brand awareness.
Housekeeper
Self Employed
Chicago, IL
01.2022 - 06.2025
- Managed scheduling, payments, and client communication
- Maintained comprehensive cleaning services for residential properties, ensuring high standards of hygiene and organization.
- Delivered consistent, high-quality service while balancing multiple clients
Sales Associate
CBD Hutch
Chicago, IL
09.2021 - 03.2023
- Supervised daily retail operations, acting as a key point of contact for staff on the sales floor
- Ensured team adherence to company policies, procedures, and compliance standards
- Processed and reconciled cash and card transactions with high accuracy
- Assisted in training employees on POS systems, product knowledge, and customer service expectations
- Monitored inventory levels, merchandising, and product availability
- Resolved customer concerns and supported a positive, welcoming store environment
- Communicated operational issues directly to management to maintain smooth workflow
Brand Ambassador
Jane and Mary's Ice Cream LLC
Chicago, IL
09.2020 - 01.2022
- Promoted THC-infused products and educated customers in compliance-conscious environments
- Supported expansion into retail locations through relationship building
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
Education
Harold Washington Community College
Chicago, ILSkills
- Team Leadership & Floor Supervision
- POS Systems & Cash Reconciliation
- Regulatory Compliance & SOP Enforcement
- Inventory Control & Accuracy
- Staff Training & Development
- Conflict Resolution
- Multitasking in Fast-Paced Environments
- Strong Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Table Games Dealer
Bally's Hotel & Casino
03.2025 - Current
Brand Ambassador
Mota Magick
08.2023 - 06.2025
Housekeeper
Self Employed
01.2022 - 06.2025
Sales Associate
CBD Hutch
09.2021 - 03.2023
Brand Ambassador
Jane and Mary's Ice Cream LLC
09.2020 - 01.2022
Harold Washington Community College