Karolina Polik
Willow Springs
Summary
I am very organized and dependable candidate, who is successful at managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities and meet team goals. I'm also a detail-oriented team player with strong organizational skills, and have an ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Zazu Salon
Zazu Salon & Day Spa
09.2022 - Current
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Elevate Salon
Elevate Salon
09.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Black Sheep
Black Sheep
05.2021 - 09.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
TJ Maxx
TJX Companies
10.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Lyon Township High School
La Grange, IL05.2023
Bachelor of Science - Mechanical Engineering
The Pennsylvania State University
State College, PA05.2027
Skills
- Store Layouts
- Merchandise Financing
- Sales Strategizing
- Strong Communication and Interpersonal Skills
- Register Opening and Closing
- Payment Method
- Customer Service and Assistance
Languages
Lithuanian
Native or Bilingual
English
Native or Bilingual
Timeline
Zazu Salon
Zazu Salon & Day Spa
09.2022 - Current
Elevate Salon
Elevate Salon
09.2021 - 06.2022
Black Sheep
Black Sheep
05.2021 - 09.2021
TJ Maxx
TJX Companies
10.2020 - 05.2021
High School Diploma -
Lyon Township High School
Bachelor of Science - Mechanical Engineering
The Pennsylvania State University
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