Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

KAROLINA GONZAGA

Chicago

Summary

Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Banquet Server

THE CASINO CLUB
10.2023 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.

Server - Kitchen Prep Cook

FAT ROSIE'S TACO & TEQUILA
07.2022 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Administrative Assistant

SPANIC TRAINING TRADES
01.2020 - 07.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

High School Diploma -

CEPEBAN
PERU - COUNTRY
03-2019

Skills

  • Strong teamwork
  • Time management
  • Customer service
  • Food service
  • Clearing tables efficiently
  • Flexible schedule
  • Safe food handling
  • Running orders
  • Efficient serving
  • Team collaboration
  • Friendly, positive attitude

Certification

  • FOOD HANDLER
  • BASSET

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Banquet Server

THE CASINO CLUB
10.2023 - Current

Server - Kitchen Prep Cook

FAT ROSIE'S TACO & TEQUILA
07.2022 - 09.2023

Administrative Assistant

SPANIC TRAINING TRADES
01.2020 - 07.2022

High School Diploma -

CEPEBAN

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