Karlie Northcott

• As a Tech Consultant and trainer, I help train and educate the team about product knowledge and upselling skills to help increase accessory attachment rate and service replacement plan ratios. I validate training, execute routines and work directly under my department leader. I create plans and work with my peers to increase profitability, priorities in workload, and overall sales alongside corporate direction. I provide training and coaching opportunities to team members to elevate them to the next level.

• As a Fulfillment Expert, I helped with the transitional focus to omnichannel services for Target. I was able to produce some of the most accurate and efficient metrics while still prioritizing guest interaction. I initiated and organized proper holding locations to help the team with efficiency in servicing the guests with their orders.

• Stocked shelves, racks and cases with new or transferred merchandise.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Stocked warehouse efficiently by comparing item numbers with storage locations.
• Managed timely and effective replacement of damaged or missing products.
• Supervised and trained new staff in performing census.

• Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
• Reached performance objectives and generated high numbers in sales.