Karla Gutierrez
Joliet
Summary
Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2025
2025
years of professional experience
Work History
CSR, Sales
Automann Truck & Trailer Components
New Lenox, IL
2024 - 2026
- Assisted customers in product selection and provided detailed information on truck and trailer components.
- Processed customer orders efficiently using sales management software to ensure timely fulfillment.
- Addressed customer inquiries and resolved issues, enhancing overall customer satisfaction and loyalty.
- Collaborated with sales team to identify trends and improve service delivery based on customer feedback.
- Developed strong relationships with clients through effective communication and follow-up strategies.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Production Clerk
Hearthside Food Solutions
Romeoville, IL
01.2019 - 03.2024
- Compiled data from various sources to update production records.
- Prepared shipping documents, including bills of lading, packing slips, and customs documentation.
- Ensured accuracy of all paperwork related to production activities.
- Assisted in the scheduling of personnel for production operations.
- Collaborated with other departments to resolve discrepancies in production records.
- Organized production reports for management review on a weekly basis.
- Performed routine maintenance on machinery used in the manufacturing process.
- Provided guidance and training to new employees regarding company policies and procedures.
- Generated purchase orders for additional stock items as needed by the production department.
- Analyzed data related to trends in product demand and adjusted production schedules accordingly.
- Utilized computer software programs such as Microsoft Office Suite or Enterprise Resource Planning systems.
- Updated databases with information regarding changes in product design or pricing to support efficient manufacturing.
- Performed office clerical functions using word processing and other software, email and office machines.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Trained office professionals on administrative procedures to keep file handling consistent and accurate.
- Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
- Coordinated company records and resources to assist team members with special projects.
- Distributed work orders to departments.
- Used daily system logs to document production information, discussing issues with management.
- Provided technical assistance and information to staff regarding planning program areas and ordinances.
Front Desk Receptionist
Azteca Muffins
Orland, IL
02.2017 - 12.2018
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Associate of Science - Accounting And Business Management
UTN
Costa Rica02.2011
Skills
- Deadline-oriented
- Correspondence Writing
- Spreadsheet development
- Database entry
- Research
- File Maintenance
- Cash Management
- Expense Reports
- Mail Processing
- Database Management
- Confidentiality
- Basic accounting
- Scanning and copying
- Verbal and writing communication
- Administrative tasks
- Calendar Management
LANGUAGES
English: C1 Advanced
Spanish: A1 Professional
Timeline
Production Clerk
Hearthside Food Solutions
01.2019 - 03.2024
Front Desk Receptionist
Azteca Muffins
02.2017 - 12.2018
Associate of Science - Accounting And Business Management
UTN
CSR, Sales
Automann Truck & Trailer Components
2024 - 2026