Karla Fernandez
Cicero
Summary
Recent Associate of Science graduate with a passion for the healthcare industry and a commitment to advancing my knowledge and education by pursuing a Bachelors Degree in Nursing. My goal is to make meaningful differences in people’s lives through patient care. I plan to one day be everyone's favorite nurse and the reason they're excited to step into a healthcare setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Dental Town
07.2023 - 01.2025
- Checking in/ Checking out patients while scheduling them for their next procedure or visit
- Treatment planning (Cleanings, Extractions, Root canals, Crowns, Bridges, Fillings, and Night guards)
- Documenting every phone call, inconvenience or customer request on their file
- Maintained confidentiality of information regarding clients and company
Customer service/jewelry sales/ Fulfillment (Cross trained)
JcPenney
01.2020 - 01.2024
- Delivered exceptional customer service by assisting customers with purchases, returns and product inquiries in multiple depart.
- Processed online and in-store fulfillment orders efficiently while maintaining strong attention to detail and accuracy while packing.
- Supported sale goals by learning product knowledge to help meet patients needs
Sales associate
Sephora
01.2022 - 01.2023
- Collaborate with team members to deliver high quality service in a fast paced environment.
- Maintain a clean, sanitary and well organized space for customers, while following strict hygiene and safety standards.
- Building a trusting relationships with clients by actively listening to their preferences to help best personalize product recommendations
Education
Associate Degree - Science
Morton College
12-2025
Diploma - undefined
Morton East High School
01.2022
Skills
- Customer service
- Organization skills
- Teamwork
- Effective Communication
- Critical Thinking
- Scheduling
- Documentation and reporting
- Bilingual
Certification
- Basic Life Support (BLS), American Heart Association - (expiration: February 2026)
- Medical Assistant Apprentice (January 2026-May 2026)
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Receptionist
Dental Town
07.2023 - 01.2025
Sales associate
Sephora
01.2022 - 01.2023
Customer service/jewelry sales/ Fulfillment (Cross trained)
JcPenney
01.2020 - 01.2024
Diploma - undefined
Morton East High School
Associate Degree - Science
Morton College
Recognitions
-Phi Theta Kappa member