Karla Chavez
Chicago
Summary
Experienced Bartender skilled in fast-paced service, cocktail creation, and customer engagement. Proficient in Toast POS, multitasking, and bilingual (English/Spanish). Passionate about crafting unique cocktails, maximizing sales through upselling, and maintaining an efficient, inviting bar atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Cashier
Akira Chicago
08.2022 - 01.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Server /Head Bartender
El Famous Burrito
09.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables and making cocktails simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Created and introduced unique, handcrafted cocktails to enhance the menu and attract customers.
- Maintained a clean, well stocked, and organized bar to ensure efficient service and uphold health and safety standards.
- Utilized POS system to efficiently place orders, manage tabs and split checks.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
The Tonk
04.2024 - 02.2025
- Skilled in crafting classic and innovative cocktails with a focus on flavor balance and presentation.
- Strong knowledge of liquor, beer, and wine pairing.
- Proficient in proper garnishing and presentation.
- Quickly and efficiently restocked liquor, beer, wine, mixers, and garnishes to maintain a smooth service flow.
- Friendly and engaging service to build regular clientele.
- Ability to mix multiple drinks quickly and accurately during peak hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Instituto Health Science Career Academy
Chicago, IL06-2019
Skills
- Bilingual (English/Spanish)
- Multitasking in high volume environments
- POS system operation (Toast POS)
- Strong knowledge of spirits, beer and wine
- Customer service & problem solving
Certification
- ServSafe Certification
- Bartender Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
The Tonk
04.2024 - 02.2025
Server /Head Bartender
El Famous Burrito
09.2022 - 03.2024
Head Cashier
Akira Chicago
08.2022 - 01.2024
High School Diploma -
Instituto Health Science Career Academy
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