KARLA BRUESSARD
Bensenville
Summary
Customer service professional dedicated to effective team management and customer satisfaction, bringing extensive
call center experience in inbound, outbound and blended environments. Strength in training and development, client
relations and problem solving.
Overview
13
13
years of professional experience
Work History
Sales Manager
Verizon Wireless
10.2018 - 09.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Sales Representative
Ashley Furniture Homestore
02.2018 - 10.2018
- Demonstrated products and specific features at customer locations and special events.
- Resolved customer concerns promptly to maintain satisfaction.
- Maintained routine communication with clients to assess their overall satisfaction, resolve complaints and promote new offerings.
- Prepared sales contracts.
- Earned numerous recognitions for exceptional customer service.
RSC
AT&T
11.2016 - 02.2018
- Recommending new products and services to customers, aiming for 10% year-over-year personal growth.
- Coordinating between billing department and customers to resolve problems.
- Answering customer questions about product availability and shipment times.
- Processing cash, check, and credit payments rapidly and accurately.
- Up-selling and offering new weekly promotions.
Wireless Consultant
Moorehead Communications
02.2015 - 11.2016
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
- Shared product knowledge with customers while making personal recommendations.
- Monitored customer preferences to determine focus of sales efforts.
- Maintained friendly and professional customer interactions.
- Wrote sales slips and sales contracts.
Customer Service Manager
Never MSRP & ACE Mobile
01.2016 - 04.2016
- Documented and responded to customer inquiries and comments thoroughly and quickly.
- Coordinated between billing department and customers to resolve problems.
- Answered customer questions about product availability and shipment times.
- Accurately logged all daily shipping and receiving orders.
- Placed special merchandise orders for customers.
Junior Executive
Silverfern
04.2014 - 02.2015
Identified individual development needs with appropriate training.- Cross-trained and backed up other customer service managers.
- Managed work flow to meet or exceed quality service goals.
- Assumed ownership over team productivity.
Customer Service Representative
Programmers Investment Corp
06.2013 - 04.2014
- Met all customer call guidelines including service levels, handle time and productivity.
- Updated customer orders from start to finish in an accurate and timely manner.
- Maintained accurate records of past due customer account activity.
Store Manager
Radioshack/ Target Mobile
10.2011 - 04.2013
- Trained staff on operating procedures and company services.
- Earned a reputation for exceeding service standard goals.
- Managed work flow to exceed quality service goals.
- Developed highly empathetic client relationships.
Education
Associate of Science - Automotive Repair
College Of DuPage
Glen Ellyn, IlSkills
Sales Software: Salesforcecom, Microsoft office Extremely knowledgeable in Android/IOS
- Strong conflict resolution skills
- Strong interpersonal skills
- People-oriented
- Goal-oriented
- Sales team training
- Sales strategy development
- Verbal and written communication
- Empowers high-performing sales teams
- Analytical problem solver
- B to B sales
- Continuous improvements
References
References are available on request.
Timeline
Sales Manager
Verizon Wireless
10.2018 - 09.2024
Sales Representative
Ashley Furniture Homestore
02.2018 - 10.2018
RSC
AT&T
11.2016 - 02.2018
Customer Service Manager
Never MSRP & ACE Mobile
01.2016 - 04.2016
Wireless Consultant
Moorehead Communications
02.2015 - 11.2016
Junior Executive
Silverfern
04.2014 - 02.2015
Customer Service Representative
Programmers Investment Corp
06.2013 - 04.2014
Store Manager
Radioshack/ Target Mobile
10.2011 - 04.2013
Associate of Science - Automotive Repair
College Of DuPage
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