Karl Wright
Aurora
Summary
Proficient in managing technology issues and ensuring optimal service levels, with a strong focus on technical documentation and cybersecurity principles. Experience in endpoint management and network troubleshooting supports seamless healthcare operations.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Technical Support Administrator Senior
Advocate Health Care
Oak Brook
01.2019 - Current
- Ensured optimal functionality of health information technology environment to meet end-user needs.
- Monitored team service level objectives to enforce compliance with defined processes.
Provided coaching and communicated issues to leadership when identified. - Delivered end-user support, including training and documentation of resolutions.Managed technology problems and service requests per service level objectives and policies.
- Delivered end-user support, including training and documentation of resolutions.
Managed technology problems and service requests per service level objectives and policies. - Contributed to endpoint fleet management, including installation, maintenance, and retirement of hardware/software.
- Liaised for multiple projects, ensured adherence to HIT system policies, and fostered relationships with stakeholders.
Senior System Administrator
Advocate Medical Group
Oak Brook
01.2016 - 01.2019
- Configured and maintained servers to support clinical and administrative operations.
- Managed system backups, ensuring data integrity for critical healthcare applications to support uninterrupted clinical operations.
- Provided technical support to staff, resolving hardware and software issues to minimize downtime and enhance user experience.
- Diagnosed network problems using advanced troubleshooting techniques and tools.
- Collaborated with vendors to evaluate and integrate new technologies into existing systems.
- Developed documentation for system processes and user guides, facilitating staff training and promoting consistent use of systems.
System Administrator
Advocate Trinity Hospital
Chicago
01.2011 - 01.2016
- Executed server installations and configurations to support hospital operations.
- Collaborated with IT teams to enhance network infrastructure efficiency.
- Delivered technical support for hardware and software issues, ensuring staff productivity.
Education
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT10-2027
Associate of Applied Science - Information Technology
Purdue University
West Lafayette, IN01-2018
Skills
- User support
- Endpoint management
- Network troubleshooting
- Incident response
- Cybersecurity principles
- Technical documentation
- Data integrity
- Project management
Certification
Comptia A+ Certification
Timeline
Technical Support Administrator Senior
Advocate Health Care
01.2019 - Current
Senior System Administrator
Advocate Medical Group
01.2016 - 01.2019
System Administrator
Advocate Trinity Hospital
01.2011 - 01.2016
Bachelor of Science - Cyber Security
Western Governors University
Associate of Applied Science - Information Technology
Purdue University