Karl Ireland
Chicago
Summary
Results-driven professional with extensive expertise in managing client portfolios and delivering customized solutions. Recognized for collaborating effectively with teams and maintaining high standards of performance to achieve significant outcomes. Skilled in strategic planning and relationship management, with flexible approach to adapting to changing business needs.
Experienced with developing and maintaining strong client relationships to drive business success. Utilizes strategic planning and problem-solving skills to meet client objectives and enhance satisfaction. Track record of leveraging communication and analytical skills to deliver impactful results.
Sales professional with strong record of driving revenue growth and building lasting client relationships. Skilled in strategic planning, negotiation, and market analysis. Known for effective team collaboration and adaptability in dynamic environments, ensuring reliable delivery of results. Equipped with strong communication skills, problem-solving abilities, and client-focused approach to exceed sales targets.
Overview
10
10
years of professional experience
Work History
Account Manager
Selleck Chemicals
10.2024 - Current
- Managed client relationships, ensuring alignment with business goals and enhancing customer satisfaction.
- Developed strategic account plans, identifying growth opportunities within existing client portfolios.
- Executed tailored sales strategies to meet diverse customer needs effectively.
- Analyzed market trends to identify new business opportunities and enhance competitive positioning.
- Collaborated with cross-functional teams to optimize product offerings and ensure customer satisfaction.
- Provided training and mentorship to junior sales team members, fostering skill development.
- Led quarterly sales presentations, articulating value propositions and addressing client concerns.
- Streamlined internal processes by collaborating with operations teams to enhance efficiency in servicing key accounts.
- Strengthened client relationships with regular communication, addressing concerns, and providing exceptional service.
Account Executive
VinaKom
10.2024 - Current
- Developed tailored telecommunications solutions to meet diverse client needs.
- Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty.
- Conducted market research to identify emerging trends and opportunities for growth.
- Exceeded monthly sales quotas consistently, contributing significantly towards overall team performance targets.
- Secured high-value contracts through skillful negotiation tactics, ensuring profitability for both the company and clients.
- Expanded customer base through effective networking and relationship building with potential clients.
- Enhanced product knowledge, attending regular training sessions and staying informed on latest industry trends.
- Provided valuable feedback to the product development team based on customer insights, helping improve future offerings.
- Streamlined internal processes by collaborating with cross-functional departments such as marketing, finance, and operations teams.
- Managed a portfolio of accounts effectively, monitoring sales pipelines to ensure timely follow-up on leads and opportunities.
- Evaluated emerging technologies in the field of telecommunications for potential benefits to clients'' operations.
- Developed customized training materials to facilitate the onboarding process for new team members in the telecommunications department.
- Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
- Leveraged strong analytical skills to assess telecommunications needs across various departments, designing customized solutions tailored for each area''s requirements.
Account Manager
Dutch Farms
09.2023 - 11.2024
- Developed and maintained strong client relationships to enhance account retention and satisfaction.
- Conducted regular account reviews to identify opportunities for growth and improvement.
- Collaborated with cross-functional teams to deliver tailored solutions that meet client needs.
- Oversaw contract negotiations, ensuring alignment with client expectations and company standards.
- Analyzed market trends to inform strategic planning and optimize service offerings.
- Led training sessions for junior staff on best practices in account management and customer engagement.
- Implemented process improvements to streamline workflows, enhancing operational efficiency across accounts.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
Outreach Executive
Oak Street Health
07.2020 - 09.2023
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Facilitated weekly meetings to discuss internal operational issues, current events, impacting community and advocacy.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Maintained outreach contacts in organization's database to track progress toward base building goals.
- Forecasted and assessed annual, quarterly and monthly goals by analyzing report data.
- Identified new business opportunities to elevate market position and achieve goals.
- Set specific program objectives and sales goals for territory.
Assistant Manager
Frankos LLC
06.2016 - 09.2020
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Recruited and trained new employees to meet job requirements.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Opened and closed store, set up registers and secured cash.
- Enhanced sales volume through skilled support to both new and inactive customers.
Sales Executive
Guaranteed Motor Cars
03.2018 - 12.2019
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Contacted current and potential clients to promote products and services.
- Produced sales documents, finalized deals and filed records.
- Greeted and assisted customers to foster positive experiences.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Account Executive
Chicago Marketing
09.2017 - 03.2018
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Maximized outreach by implementing marketing strategies to grow customer base.
- Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
- Used sales forecasting and strategic planning to verify sales and profitability of products, lines and services.
- Collaborated with advertising and promotion managers to promote products and services.
- Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.
- Translated key brand and campaign objectives into effective messaging.
- Leveraged industry trends and competitive analysis to improve marketing campaign performance.
Education
Bachelor of Science - Business Administration And Management
East West University
Chicago, IL06.2019
Associate of Science - Biology
Olive Harvey Middle College
Chicago, IL06.2016
High School Diploma -
Hammond High School
Hammond, IN06.2015
Skills
- Inside and Outside Sales
- B2B and B2C Sales
- Territory Sales
- Product and Service Knowledge
- Sales Closing
- Customer Retention Abilities
- Negotiation Tactics
- Sales Development
- Sales Tracking
- Product and Service Management
- Performance Evaluations
- Interdepartmental Collaboration
- Relationship Building
- Revenue generation
- Sales operations management
- CRM software proficiency
- Sales presentations
- Customer satisfaction measurement
- Sales training
- Upselling and cross selling
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Professionalism
- Time management abilities
- Customer retention
- Cold calling
- Sales cycle management
- Direct sales
- Business development
- Persuasive communication
- Negotiation tactics
Education and Training
other,other,other
Timeline
Account Manager
Selleck Chemicals
10.2024 - Current
Account Executive
VinaKom
10.2024 - Current
Account Manager
Dutch Farms
09.2023 - 11.2024
Outreach Executive
Oak Street Health
07.2020 - 09.2023
Sales Executive
Guaranteed Motor Cars
03.2018 - 12.2019
Account Executive
Chicago Marketing
09.2017 - 03.2018
Assistant Manager
Frankos LLC
06.2016 - 09.2020
Associate of Science - Biology
Olive Harvey Middle College
High School Diploma -
Hammond High School
Bachelor of Science - Business Administration And Management
East West University