Karina Estrada
West Dundee
Summary
Positive, upbeat individual with strong leadership qualities and excellent interpersonal skills. Thorough understanding of customer service principles and adept at managing conflict resolutions and enhancing team performance. Dedicated to driving customer satisfaction and fostering collaborative team environment.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2026
2026
years of professional experience
Work History
Customer Service Team Lead
Burlington
11.2025 - Current
- Led customer service team to achieve high satisfaction ratings through effective training and support.
- Developed and implemented streamlined processes to enhance operational efficiency within the department.
- Mentored team members, fostering a culture of continuous improvement and professional development.
- Analyzed customer feedback to identify trends, driving proactive solutions for service enhancement.
- Coordinated staff schedules to optimize coverage during peak hours, ensuring seamless service delivery.
- Resolved complex customer issues by applying problem-solving skills and product knowledge effectively.
- Trained new hires on company policies and customer engagement techniques, improving onboarding experience.
- Collaborated with management to develop strategic initiatives aimed at increasing overall service quality.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Bilingual Paraprofessional
Community Unit School District 300
11.2022 - 12.2025
- Assisted teachers in classroom management and lesson preparation.
- Supported bilingual students in understanding instructional materials.
- Facilitated communication between educators and non-English speaking families.
- Organized educational resources to enhance learning experiences.
- Served as translator and interpreter for written and verbal communication to students, parents and staff members.
- Observed student progress and provided feedback to educators.
- Participated in professional development workshops to improve skills.
Production Lead Manager
Aptar
2015 - 2022
- Led production teams to achieve operational targets and maintain workflow efficiency.
- Implemented process improvements that enhanced product quality and reduced waste.
- Mentored and developed team members to foster skill advancement and performance excellence.
- Oversaw daily production schedules, ensuring timely completion of manufacturing objectives.
- Analyzed production data to identify trends and opportunities for continuous improvement initiatives.
- Managed inventory control processes, optimizing materials flow for cost efficiency.
- Ensured compliance with safety regulations and company standards across all production activities.
- Reduced operational costs through effective resource allocation and waste reduction strategies.
Education
High School Diploma -
Dundee-Crown High-school
Carpentersville, ILSkills
- Customer service management
- Process optimization
- Team leadership
- Training and development
- Conflict resolution
- Data-driven decision making
- Performance analysis
- Quality assurance
- Inventory management
- Continuous improvement
- Bilingual communication
- Staff scheduling
- Strategic planning
- Mentorship and coaching
- Compliance adherence
- Staff education and training
- Order fulfillment
- POS systems expert
Timeline
Customer Service Team Lead
Burlington
11.2025 - Current
Bilingual Paraprofessional
Community Unit School District 300
11.2022 - 12.2025
Production Lead Manager
Aptar
2015 - 2022
High School Diploma -
Dundee-Crown High-school