Karina Watkins
Belleville
Summary
Seeking a challenging and responsible position as a patient access supervisor or manager where my experience in the field will be utilized in a growth-oriented organization.
A proven leader involved with comprehensive knowledge of administrative and clerical procedures. Familiar with business principles. Coordinates and implements office procedures and frequently assigns responsibility for specific projects and tasks and, in some cases, oversees and supervises the work of junior staff members. Attention to details, excellent communication skills, flexibility with excellent planning and interpersonal skills. Quick and effective decision making, confident and can work hard under pressure taking full responsibility for all tasks assigned.
Overview
13
13
years of professional experience
Work History
Billing/scheduling Associate II (BSA II)
Washington University
St. Louis
01.2023 - Current
- Obtain insurance information, referral forms and counsel patients on financial assistance over the phone.
- Schedules and registers patients over the phone or by email.
- Communicates with physicians and clinical staff to assist with scheduling urgent or referred patients.
- Scheduling patients for services and including collecting demographics and insurance information, updating when necessary.
- Review schedules for new and return patients for multiple doctors and np's and multiple locations.
- Assist staff with sending out reminder cards and other scheduling duties.
- Call and reschedule multiple patients for several reasons.
- Transcribe referrals in the system.
- To call insurance companies to check eligibility.
Patient Access Representative II and lead/manager
Memorial Hospital
Belleville
02.2016 - 01.2023
- Responsible for guiding patients through the admissions process.
- Preparing patient information for clinical staff and answering patient questions.
- Collect copays and make sure insurance is coded correctly.
- To input multiple insurance if they have more than one, in the correct order.
- To answer any questions and resolve complaints and concerns.
- To make sure all documents are signed and scanned into accounts.
- To make sure accounts are properly noted.
- To change any information that needs to be updated.
- To be able to schedule outpatient services.
- To find orders in the system if the patient does not have them.
- Managing staff, reviewing and ensuring compliance with relevant laws and regulations.
- Made sure that the leads had what they needed to assist other team members.
- Checked in with the leads to make sure that registrations were being completed in a timely manner, and all duties were being done.
- Making sure all team members got to lunch on time.
- Made sure all payments were posted to accounts and copays were taken.
- Resolved any scheduling issue and covering when team members were out.
- Created a schedule for the team.
- Trained any new team members.
- Identifying areas for process improvement and implementing changes to enhance efficiency and accuracy.
- Addressing patient inquiries and concerns regarding billing and collections/copays.
- Talking to patients in regards to complaints or in recognizing employees.
Customer Service/Office Manager Representative
The Home Depot
O'Fallon
08.2013 - 02.2016
- Interact with the customers and provide information regarding the inquiries regarding the products and services offered to them either by phone or in person.
- Manages business plans and reports directly to management.
- Assist in day-to-day operations and be responsible for receiving and resolving complaints from customers to their satisfaction.
Sales Associate
Wal-Mart
Belleville
11.2012 - 05.2013
- Able to describe the use and operation of merchandise to customers.
- Received and processed cash and credit payments for in-store purchases.
- Exceed targeted sales goals by 50% or more.
- Placed special merchandise orders for customers.
- Maintained friendly and professional customer interactions.
- Worked as a team leader to provide the highest level of service to customers.
- Demonstrating that customers come first by serving them with a sense of urgency.
- Sharing product knowledge with customers while making personal recommendations.
- Verified that all merchandising standards were maintained daily.
Education
High School Diploma -
Belleville East Senior High School
Belleville, ILAssociate of Arts -
Southwestern Illinois College
Bachelor's Degree -
Lindenwood University
Skills
- Microsoft Word
- Outlook
- PowerPoint
- Excel
- Access
- Office systems
- Customer service
- Medical terminology
- Telephone skills
- Communications skills
- Patient confidentiality
- HIPAA rules
- Insurance options
- Patient registration
- Interpersonal skills
References
Upon Request
Timeline
Billing/scheduling Associate II (BSA II)
Washington University
01.2023 - Current
Patient Access Representative II and lead/manager
Memorial Hospital
02.2016 - 01.2023
Customer Service/Office Manager Representative
The Home Depot
08.2013 - 02.2016
Sales Associate
Wal-Mart
11.2012 - 05.2013
High School Diploma -
Belleville East Senior High School
Associate of Arts -
Southwestern Illinois College
Bachelor's Degree -
Lindenwood University