Summary
Overview
Work History
Education
Skills
Timeline
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Karina Ramirez

Riverside

Summary

Proven track record in enhancing customer satisfaction and retention at Old National Bank, leveraging exceptional customer service and attention to detail. Fluent in Spanish, adept at fostering teamwork and collaboration, significantly contributing to a positive and efficient work environment. Demonstrated expertise in policies adherence and multitasking, driving operational excellence and client trust.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

17
17
years of professional experience

Work History

Client Service Representative

Old National Bank
07.2022 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Handled various client transactions, such as deposits, withdrawals, and payments while providing exceptional customer service.
  • Ensuring consistency with retention polices for audits.
  • Balanced cash drawers daily, demonstrating accuracy and attention to detail in handling large sums of money.
  • Developed strong relationships with customers by providing personalized service, leading to increased referrals.

Teller III

First Midwest Bank
10.2018 - 07.2022
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

Universal Banker

Standard Bank & Trust Co.
05.2012 - 12.2015
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.

Store Manager

Xclusive Shoes
05.2008 - 03.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.

Education

Associate of Arts -

Morton College
Cicero, IL
05-2014

Skills

  • Customer service
  • Follow-up skills
  • Teamwork and collaboration
  • Policies and procedures adherence
  • Time management
  • Attention to detail
  • Multitasking
  • Bilingual: Fluent in Spanish

Timeline

Client Service Representative

Old National Bank
07.2022 - Current

Teller III

First Midwest Bank
10.2018 - 07.2022

Universal Banker

Standard Bank & Trust Co.
05.2012 - 12.2015

Store Manager

Xclusive Shoes
05.2008 - 03.2012

Associate of Arts -

Morton College

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Karina Ramirez