Karina Nevarez
Yorkville
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Starbucks and Fat Rosie's Taco & Tequila Bar. Leveraged exceptional customer service and time management skills to improve team efficiency and resolve issues swiftly, fostering loyalty and positive experiences. Specializes in personalized service and efficient problem-solving, ensuring high-quality guest interactions.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
09.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
Server
Fat Rosie's Taco & Tequila Bar
05.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
High School Diploma -
Addison Trail High School
Addison, IL05-2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Exceptional customer service
- Excellent memory
- Hospitality service expertise
- Professional demeanor
- Performance improvement
- Positive and professional
Timeline
Server
Fat Rosie's Taco & Tequila Bar
05.2022 - 10.2023
Barista
Starbucks
09.2020 - Current
High School Diploma -
Addison Trail High School
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