Karina Mejia
Carol Stream
Summary
Customer service professional with a strong record at Covenant Living Communities & Services, recognized for improving guest satisfaction through effective communication and problem-solving. Bilingual in Spanish, excels in order management and team collaboration, consistently achieving high service standards. Experienced in fast-paced environments, adaptable to changes, and thrives under pressure while maintaining high work quality. Committed to delivering positive customer experiences and meeting organizational needs with efficient practices.
Overview
3
3
years of professional experience
Work History
Covenant Living Windsor Park
Covenant Living Communities & Services.
Carol Stream
08.2024 - Current
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Prepared tables by setting up linens, silverware and glassware.
- Answered questions about menu selections and made recommendations when requested.
- Greeted and welcomed customers, providing them with menus.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Ensured that all orders were taken correctly and in a timely manner.
- Cleared dishes between courses and after guests finished dining.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Handled special customer requests for separate checks and menu substitutions.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
Taco Bell
Yum! Brands Inc.
Glendale Heights
04.2022 - 06.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Greeted customers in a friendly and professional manner.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Awarded Employee of the Month due to consistently high customer satisfaction.
- Trained and provided ongoing support for new employees.
- Answered, on average, 10 daily calls by addressing customer inquiries and solving problems.
- Proficiently supported store operations by assuming management duties during periods of managerial assistance, showcasing reliability and dedication to optimizing team performance.
Education
High School Diploma -
Glenbard North
Carol Stream, IL05-2024
Skills
- Customer service
- Order management
- Menu knowledge
- Problem solving
- Time management
- Communication skills
- Team collaboration
- Training and development
- Attention to detail
- Task prioritization
- bilingual (Spanish)
Timeline
Covenant Living Windsor Park
Covenant Living Communities & Services.
08.2024 - Current
Taco Bell
Yum! Brands Inc.
04.2022 - 06.2024
High School Diploma -
Glenbard North
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