Karin Koresh
Bat Yam,TA
Summary
Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 5 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
5
5
years of professional experience
Work History
Call Center Supervisor
Isracard
09.2019 - Current
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Trained team members on performance metrics and consumer behavior identification.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
Education
Bachelor of Economics - Business Management
The Academic College
Tel Aviv, Israel04.2024
Skills
- CRM software expertise
- Call Monitoring
- Escalation Handling
- Customer Service
- Team Training
- Employee Supervision
- Office Management
- Task Prioritization
- Multitasking and Organization
- Multitasking
Timeline
Call Center Supervisor
Isracard
09.2019 - Current
Bachelor of Economics - Business Management
The Academic College
Similar Profiles
Nassim RizikNassim Rizik
Customer Support Representative at IsracardCustomer Support Representative at Isracard
Avital BerkowitzAvital Berkowitz
Customer Service Representative Supervisor at IsracardCustomer Service Representative Supervisor at Isracard
Farah YounisFarah Younis
Customer Service Representative Agent at Balcom IsracardCustomer Service Representative Agent at Balcom Isracard