KARIM ABDUL QUINTANA ORTIZ
Bensenville
Summary
Results-oriented Operations Leader with over 3 years of experience in Amazon logistics and a background as a Commercial Pilot and Flight Instructor. Proven expertise in managing large-scale fleet operations, leading teams of 60+ personnel, and ensuring 100% compliance with safety and delivery metrics. Seeking to leverage my discipline, crisis management skills, and operational knowledge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader / Operations Dispatcher
Amazon (VAEX)
Kenosha, WI
02.2024 - Current
- Fleet & Team Leadership: Directly oversee daily operations for a fleet of 50+ routes, managing a team of 60+ drivers, including backup personnel, to ensure 100% route coverage.
- Incident & Crisis Management: Act as the primary point of contact for on road emergencies; manage accident protocols, including on site support and direct coordination with police and emergency services.+3
- Performance Optimization: Real time monitoring of delivery progress via Slack and logistics tools to identify delays; strategically reassign "helpers" to meet strict delivery windows.
- Training & Coaching: Lead onboarding and hands-on training for new delivery associates, focusing on safety protocols, navigation efficiency, and customer service excellence.+3
- Fleet Compliance: Coordinate mandatory quarterly inspections and preventative maintenance for all vehicles to ensure 100% fleet readiness and compliance with warehouse safety standards.+3
- Morning Stand-ups: Lead daily launch meetings at the warehouse to communicate safety goals, motivate the team, and address operational concerns.
Delivery Driver
Amazon (VAEX)
09.2023 - 02.2024
- Delivered packages to customers safely and on time.
- Maintained high customer satisfaction through professional service.
- Managed scanning, sorting, and loading processes.
Flight Instructor
AVIACIONESAV AVIATION SCHOOL
ECUADOR
11.2020 - 04.2021
- Student Supervision: Managed and mentored a cohort of 20+ flight students, overseeing their professional development from theory to practice.+1
- Theoretical Instruction: Conducted ground school sessions on aviation regulations, aerodynamics, and meteorology.+3
- Flight Training: Provided dual flight instruction, specializing in air maneuvers, emergency procedures, and take-off/landing protocols.
- Instructed students in flight operations, safety protocols, and aviation regulations.
Senior Technical Assistant
AEROCONEXOS
ECUADOR
04.2018 - 01.2019
- Assisted in aircraft weight and balance procedures.
- Supported cargo handling for deliveries to remote communities.
- Participated as a co-pilot in short flights when permitted.
Education
FAA Private Pilot Certificate - Aviation
U.S. Federal Aviation Administration
2026
Commercial Pilot & Flight Instructor ESAV - Aviation
AVIACIONESAV AVIATION SCHOOL
11.2020
High School Diploma -
LOS ILINIZAS PRIVATE HIGH SCHOOL
07.2015
Skills
- Leadership: Team Management 60, Training & Development, Crisis Management, Safety Compliance
- Technical: Slack, Amazon Chime, Amazon Logistics Software, Fleet Monitoring, Flight Navigation
- Teamwork and collaboration
- Team motivation
- Problem-solving
- Languages: English (Professional working proficiency), Spanish (Native)
Certification
- Private Pilot Course – Sky Ecuador (2016-08 – 2017-11)
- Instrument Flight Course – Pastaza Aviation School (2018-10)
- Air Operations Knowledge Course – TAME Ecuador (2018-11)
- Single-engine Commercial Pilot – Pastaza Aviation School (2019-02)
- Multi-engine Commercial Pilot – Pastaza Aviation School (2019-03)
- Flight Instructor – Aviación ESAV (2020-11)
- Class 1 Medical Certificate
- Air Knowledge Workshop – TAME (2018-11-18)
LANGUAGES
English: Professional working proficiency
Professional Working
Spanish: - Native
Timeline
Team Leader / Operations Dispatcher
Amazon (VAEX)
02.2024 - Current
Delivery Driver
Amazon (VAEX)
09.2023 - 02.2024
Flight Instructor
AVIACIONESAV AVIATION SCHOOL
11.2020 - 04.2021
Senior Technical Assistant
AEROCONEXOS
04.2018 - 01.2019
FAA Private Pilot Certificate - Aviation
U.S. Federal Aviation Administration
Commercial Pilot & Flight Instructor ESAV - Aviation
AVIACIONESAV AVIATION SCHOOL
High School Diploma -
LOS ILINIZAS PRIVATE HIGH SCHOOL
FLIGHT EXPERIENCE
- - Total Flight Hours: 397
- - Pilot in Command (PIC): 239:48