Karen Valdez
Park Ridge
Summary
Compassionate Call Center Nurse known for high productivity and efficient task completion. Possess strong communication skills, patient education proficiency, and adept in telehealth technology. Excel in active listening, empathy, and problem-solving, ensuring optimal patient care and support.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Call Center Nurse-Remote
OptumHealth
Eden Prairie
05.2007 - Current
- Provided telephonic nursing assessments to patients for optimal care plans.
- Utilized electronic health records to document patient interactions and care recommendations
- Educated patients on health management and medication adherence over the phone.
RN Floor Nurse-telemetry step down
Chandler Regional Medical Center
Chandler
07.2005 - 07.2006
- Provided direct patient care and monitored vital signs throughout shifts.
- Administered medications and documented patient progress
RN- Float pool
Weiss Memorial Hospital
Chicago
09.2000 - 03.2004
- Administered medications and monitored patient reactions to treatments.
- Floated to various units including ICU, Telemetry, Post surgical and Rehab.
RN Cardiac Rehab
Loyola University Medical Center
Maywood
06.1994 - 04.2000
- Monitored Phase 2 and 3 post procedure Cardiac patients
- Smoking Cessation Counselor
- Performed Stress Testing
- Cross covered Preventive Cardiology clinics
RN, Critical Care-CCU
Loyola University Medical Center
Maywood
08.1991 - 06.1994
- Administered medications and treatments according to patient care protocols.
- Monitored patient vital signs and reported changes to healthcare team.
- Responded quickly to life-threatening situations by providing appropriate interventions.
Education
Baccalaureate in Nursing - Nursing
North Park University
Chicago, ILSkills
- Telephonic assessment
- Electronic health records
- Patient education
- Critical thinking
- Team collaboration
- Clinical judgment
- Training and mentoring
Certification
- Licensure in 51 States
- CPR 2025
Accomplishments
- Nominated for Sage and Super Hero clinical excellence awards last 3 years
References
References available upon request.
Timeline
Call Center Nurse-Remote
OptumHealth
05.2007 - Current
RN Floor Nurse-telemetry step down
Chandler Regional Medical Center
07.2005 - 07.2006
RN- Float pool
Weiss Memorial Hospital
09.2000 - 03.2004
RN Cardiac Rehab
Loyola University Medical Center
06.1994 - 04.2000
RN, Critical Care-CCU
Loyola University Medical Center
08.1991 - 06.1994
Baccalaureate in Nursing - Nursing
North Park University