Karen Sayre
Wauconda
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
10
10
years of professional experience
1980
1980
years of post-secondary education
Work History
Assistant Store Manager
Ann Taylor Factory
Pleasant Priare
03.2024 - Current
- Assisted in managing daily store operations and team performance.
- Collaborated with team to maintain visual merchandising standards.
- Trained new employees on company policies and customer service practices.
- Implemented sales strategies to promote seasonal promotions and events.
- Monitored sales floor activity to ensure compliance with company standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Engaged with customers to enhance shopping experience and address inquiries.
- Supported inventory management through stock organization and replenishment.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Handled scheduling for store shifts to achieve adequate staffing.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Assistant Store Manager
Daily Thread
Pleasant Priare
08.2022 - 03.2024
- Assisted in managing daily store operations and team performance.
- Collaborated with team to maintain visual merchandising standards.
- Trained new employees on company policies and customer service practices.
- Engaged with customers to enhance shopping experience and address inquiries.
- Monitored sales floor activity to ensure compliance with company standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Sales Floor Supervisor
Burlington
Gurnee
07.2015 - 07.2022
- Supervised sales floor operations, ensuring team adherence to company standards.
- Trained new staff members on customer service protocols and product knowledge.
- Managed merchandise presentation, maintaining attractive and organized displays.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Resolved customer inquiries and complaints, promoting a positive shopping experience.
- Collaborated with management to develop promotional strategies for seasonal sales.
- Monitored employee performance, providing feedback to enhance service delivery.
- Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes.
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Coached employees on sales techniques and best practices, improving upselling.
- Greeted customers, clarifying needs, and identifying solutions to close sales.
- Ensured compliance with company policies and safety regulations at all times.
- Delegated tasks to maintain efficient workflow.
Education
Taft
Chicago, ILSkills
- Visual merchandising
- Inventory management
- Sales strategies
- Cash handling
- Customer service
- Team leadership
- Effective communication
- Relationship building
- Organizational skills
- Problem solving
- Time management
- Team management
- Goals and performance
- New hire training
- Relationship building and management
- Operations
- Loss prevention
- Stock rotations
- Customer service management
- Store organization
- Team building and leadership
- Customer experience
- Assignment delegation
- Work Planning and Prioritization
- Stock management
- Employee coaching
- Sales growth
- Business development and planning
- Marketing and promotions
- Retail operations
- Transaction processing
- Display setup
- POS systems
- Inventory counting
- Attention to detail
- Store opening and closing
- Upselling and cross selling
- Customer relations
- Mentoring and coaching
- Customer service and engagement
Timeline
Assistant Store Manager
Ann Taylor Factory
03.2024 - Current
Assistant Store Manager
Daily Thread
08.2022 - 03.2024
Sales Floor Supervisor
Burlington
07.2015 - 07.2022
Taft