KAREN MARQUEZ
Chicago
Summary
Support specialist with four years of experience in the United States Marine Corps and recent clinical exposure in healthcare. Proven ability to manage information and technical issues while providing team support efficiently. Strong relationship-building and critical thinking skills enhance operational effectiveness. Extensive background in technology contributes to problem-solving capabilities.
Overview
5
5
years of professional experience
Work History
Operational Support Specialist
ATI Physical Therapy
Waukegan
03.2025 - 06.2025
- Served as the first point of contact for patients by greeting them, checking them in, answering inquiries, and assisting with initial equipment setup.
- Managed the full patient intake process, including creating accounts, scheduling appointments (in person and over the phone), verifying insurance, collecting payments, and ensuring all forms were completed accurately.
- Supported physical therapists by guiding patients through prescribed exercises, ensuring proper form, and helping maintain a safe and comfortable treatment environment.
- Maintained daily clinic operations by sanitizing equipment, restocking supplies, completing laundry tasks, and preparing paperwork and treatment areas for the next day.
- Contributed to a positive patient experience by fostering a welcoming environment and collaborating with clinical staff to meet patient needs efficiently.
Training Clerk
United States Marine Corps
Okinawa
03.2024 - 02.2025
- Monitor 500 personnel's compliance with training requirements, tracking outdated or missing records, and ensuring accurate submission of training data into Marine Corps Training Information Management System (MCTIMS), optimizing operational efficiency and readiness for organizational success.
- Compile and update training data on PowerPoint presentations, deliver detailed progress reports to senior leadership to track calendar year and fiscal year requirements, enabling informed decision-making and strategic-planning initiatives.
- Track employees' fulfillment of training requirements, disseminating related reminders and delinquency updates to 3 section leaders through briefing sessions and distribution lists to ensure personnel's continuous readiness and compliance with United States Marine Corps regulations.
- Plan and execute multiple training sessions to include physical, educational and developmental courses, coordinating with external departments and fellow team members to book facilities and schedule events based on operational needs and individual availability.
- Conduct Physical Fitness Tests (PFTs) and Combat Fitness Tests (CFTs), monitoring scores, and keeping accurate records of each participant's results.
Communication Equipment Supervisor
United States Marine Corps
Okinawa
06.2023 - 03.2024
- Conducted monthly inspections on multiple communication terminals, facilitating on-the-job training of 1 personnel with a focus on preventative maintenance procedures and equipment operation.
- Liaised with upper management to address discrepancies and technical faults, reporting unserviceability and status of maintenance requests; connected with specialized technicians to respond to complex issues.
- Maintained logs, forms, and database files, including hard copies and folders for each terminal.
- Analyzed radio frequency spectrum requirements and determined compatibility with other users, considering transmitter and receiver specifications, antenna data, emission characteristics, and modes of radio wave propagation.
- Complied with Communications Security (COMSEC) procedures to account, report, and control classified information; prepared communications emergency destruction plans.
Team Leader
United States Marine Corps
Okinawa
11.2023 - 02.2024
- Oversaw the performance and welfare of 40 personnel, ensuring appropriate response to their administrative, mental and well-being concerns; addressed or reported individuals' operational questions and issues.
- Managed administrative processes promptly and efficiently, tracking personnel records, promotions, and awards; processed a variety of documents ensuring accuracy and completeness.
- Acted as a liaison between company's upper management and junior personnel, maintaining an effective communication channel amongst all parties, and relaying expectations clearly and rapidly.
- Enforced and upheld military standards and regulations, maintaining a culture of accountability.
- Drafted official correspondence, including memos, reports, endorsements and routine communications, which facilitated communication between company leadership and junior personnel.
- Maintained accurate and up-to-date personnel files, ensuring compliance with regulations.
Communications Equipment Operator
United States Marine Corps
Okinawa
06.2022 - 06.2023
- Conducted monthly inspections on five terminals, performing preventative maintenance to ensure continuous equipment cleanliness and readiness; relayed discrepancies to upper management, reporting unserviceability and maintenance requests, and referred to specialized technician for complex faults.
- Operated multiple communication equipment, including receivers, transmitters, computer-operated remote control and message processing systems; operated Ka and Ku band satellite systems to integrate communication networks, ensuring uninterrupted command and control capabilities across 10+ sites.
- Provided network information and established contact with distant stations, processing and logging messages accurately.
- Planned, coordinated, and supervised the installation, operation, maintenance, and management of telecommunications systems and networks, including radio, switching, cable, and automation equipment.
- Maintained logs, forms, and database files, including hard copies and folders for each terminal.
- Analyzed radio frequency spectrum requirements and determined compatibility with other users, considering transmitter and receiver specifications, antenna data, emission characteristics, and modes of radio wave propagation.
- Complied with Communications Security (COMSEC) procedures to account, report, and control classified information; prepared communications emergency destruction plans.
Warehouse Specialist
Sketchers Distribution Center
Moreno Valley
07.2020 - 06.2021
- Received packages from suppliers and retailers, removing labels, and repackaging products into new boxes; prepared batches of orders for department stores and similar clients, palletizing all boxes and arranging pallets for pickup.
- Organized inventory for shipment and receipt of orders, sorting shoes by color and size according to shipping requirements; accurately categorized each pair of shoes, leading to improved efficiency and on-time deliveries.
- Inspected merchandise for damage, defects, or discrepancies, reporting any issues to upper management.
- Oversaw inventory management and order fulfillment, scanning each item into boxes before sealing, to track orders and maintain accountability.
- Operated cherry picker equipment, efficiently maneuvering pallets of boxed shoes within the facility while complying with safety protocols and promptly moving inventory to designated storage areas.
Education
Associate of Arts - General Studies
University of Maryland Global Campus
Okinawa, Japan04.2024
High School Diploma -
Moreno Valley High School
Moreno Valley, CASkills
- Fluent in Spanish
- Proficient in Microsoft 365
- Data analysis and management
- Creative problem-solving
- Good written and verbal communication
- Experienced leader
- Dependable team member
- Adaptability
- Calendar management
- Record keeping
- Leadership communication
- Data entry
References
References available upon request.
Timeline
Operational Support Specialist
ATI Physical Therapy
03.2025 - 06.2025
Training Clerk
United States Marine Corps
03.2024 - 02.2025
Team Leader
United States Marine Corps
11.2023 - 02.2024
Communication Equipment Supervisor
United States Marine Corps
06.2023 - 03.2024
Communications Equipment Operator
United States Marine Corps
06.2022 - 06.2023
Warehouse Specialist
Sketchers Distribution Center
07.2020 - 06.2021
Associate of Arts - General Studies
University of Maryland Global Campus
High School Diploma -
Moreno Valley High School
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