Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Jansen

Sales
Round Lake Park

Summary

Dynamic professional with a proven track record in customer relationship building and cash handling expertise, honed at Community Trust Credit Union and other leading companies. Excelled in enhancing customer satisfaction and financial advising, achieving consistent sales targets. Known for exceptional customer service and a strong work ethic, adept at fostering client loyalty and managing financial transactions efficiently.


Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.


Overview

10
10
years of professional experience

Work History

Full Time Teller

Community Trust Credit Union
09.2022 - 10.2024
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Sales Representative

Advanced Auto Parts
08.2021 - 09.2022
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Sales Associate

Harris Jewelry
07.2014 - 02.2020
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

GED -

College Of Lake County
Grayslake, IL
05.2001 -

Skills

Cash handling

Customer relationship building

Cash handling and management

Financial advising

Strong work ethic

Fraud detection

Friendly

Account updating

Exceptional customer service

Excellent time management skills

Listening and comprehension

Cash handling expertise

Timeline

Full Time Teller

Community Trust Credit Union
09.2022 - 10.2024

Sales Representative

Advanced Auto Parts
08.2021 - 09.2022

Sales Associate

Harris Jewelry
07.2014 - 02.2020

GED -

College Of Lake County
05.2001 -

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Karen JansenSales