Karen Hernandez
Chicago
Summary
Psychology student at the University of Illinois Chicago with experience in customer service, behavioral health training, and fast-paced work environments. Skilled in communication, scheduling, problem-solving, and building positive relationships with clients and customers. Currently training as an RBT while developing hands-on experience in behavior support and data collection.
Overview
5
5
years of professional experience
Work History
Behavioral Technician (RBT Trainee)
Total Spectrum ABA
Chicago
05.2026 - Current
- Initiated role and am currently engaged in onboarding and foundational training.
- Acquiring proficiency in implementing behavior intervention plans under direct supervision.
- Cultivating expertise in data collection techniques, reinforcement strategies, and client support protocols.
Sales Associate
Brandy Melville
Chicago
12.2024 - 04.2026
- Cultivated robust customer relationships by delivering personalized styling recommendations.
- Guided customers through selection, sizing, and product inquiries to enhance their shopping experience.
- Managed fitting room operations and ensured seamless store flow during peak hours.
- Upheld visual merchandising standards to maintain an attractive and orderly retail environment.
- Fostered a positive and engaging atmosphere through effective team collaboration.
- Replenished merchandise stock and meticulously arranged inventory for optimal presentation.
Locker+ Associate
Amazon Retail
Chicago
10.2024 - 01.2025
- Facilitated customer transactions, returns, and product inquiries within a dynamic retail setting.
- Executed a high volume of transactions with precision and efficiency.
- Maintained store organization and ensured consistent stock levels on all shelves.
- Addressed and resolved customer concerns effectively to elevate overall satisfaction.
- Contributed to daily store operations, ensuring a smooth and productive workflow.
Guest Advocate
Target
Chicago
08.2024 - 10.2024
- Provided comprehensive front-end support encompassing checkout, returns, and general guest services.
- Managed a high volume of transactions, balancing speed with accuracy.
- Assisted guests with inquiries, resolving issues, and guiding them to product locations.
- Ensured a positive and efficient customer experience in a high-paced environment.
- Maintained the cleanliness and organization of all checkout areas.
Crew Trainer
McDonald's
Chicago
12.2020 - 06.2024
- Mentored and trained new hires on essential customer service protocols and food safety standards.
- Oversaw team members during shifts, ensuring adherence to efficiency and quality benchmarks.
- Supported food preparation, order accuracy, and timely service delivery.
- Enhanced team communication and optimized workflow during peak operational periods.
- Preserved a high standard of cleanliness and ensured compliance with all health and safety regulations.
Education
B.A. - Psychology, Minor in Criminology
University of Illinois Chicago
Chicago12.2026
High School Diploma - Graduated Early
Lincoln Way East
United States12.2022
Skills
- Data Analysis
- SPSS
- Customer Service
- Communication
- Leadership
- Time Management
- Professional growth
- Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Behavioral Technician (RBT Trainee)
Total Spectrum ABA
05.2026 - Current
Sales Associate
Brandy Melville
12.2024 - 04.2026
Locker+ Associate
Amazon Retail
10.2024 - 01.2025
Guest Advocate
Target
08.2024 - 10.2024
Crew Trainer
McDonald's
12.2020 - 06.2024
B.A. - Psychology, Minor in Criminology
University of Illinois Chicago
High School Diploma - Graduated Early
Lincoln Way East