KAREN HAMPTON
Evanston
Summary
Results-oriented professional with extensive experience in delivering exceptional in-flight service and maintaining stringent safety standards. Expertise in emergency management, compliance with aviation regulations, and effective conflict resolution. Recognized for strong communication skills and ability to enhance customer satisfaction while navigating challenging situations.
Overview
10
10
years of professional experience
Work History
Flight Attendant
American Airlines
05.2023 - Current
- Ensured compliance with FAA regulations through effective policy application.
- Resolved operational issues swiftly by coordinating with crew and internal teams.
- Communicated professionally under pressure with diverse individuals in aviation.
- Provided consistent operational support in a highly regulated aviation environment.
- Maintained punctual attendance, demonstrating reliability and accountability in all duties.
Real Estate Agent
Century 21
04.2021 - 02.2023
- Enhanced client satisfaction by cultivating strong relationships for repeat business.
- Guided pricing strategies through comprehensive market analysis and property evaluations.
- Showcased properties effectively during showings, emphasizing key features to buyers.
- Negotiated contracts to secure favorable terms, minimizing risk for clients.
Traffic Editor II
HERE Technologies
02.2017 - 08.2020
- Ensured operational data accuracy through real-time monitoring and auditing.
- Validated and updated time-sensitive records across various systems effectively.
- Collaborated with agencies and teams to resolve information discrepancies efficiently.
- Documented processes meticulously to uphold operational integrity and compliance.
Technical Support II
Navman Wireless (Beacon Hill Staffing)
11.2015 - 02.2017
- Handled 10-50 inbound calls daily, ensuring prompt service center support.
- Resolved operational and technical issues, coordinating effective follow-ups for customers.
- Documented cases accurately in internal systems and Excel for record-keeping.
- Troubleshot vendor and partner issues, confirming service status efficiently.
Education
Associate of Arts - Computer Science
Oakton Community College
Skokie, IL11-2025
Skills
- - Service center telephone support and issue resolution
- - Crew administrative support and operational coordination
- - Policy, procedure, and compliance-driven environments
- - Technical writing, documentation, and recordkeeping
- - Monitoring, auditing, and process accuracy
- - Desktop computer systems and internal operational tools
- - SQL (queries, joins, filtering, aggregation)
- - Python (data handling, scripting fundamentals)
- - HTML & CSS
Timeline
Flight Attendant
American Airlines
05.2023 - Current
Real Estate Agent
Century 21
04.2021 - 02.2023
Traffic Editor II
HERE Technologies
02.2017 - 08.2020
Technical Support II
Navman Wireless (Beacon Hill Staffing)
11.2015 - 02.2017
Associate of Arts - Computer Science
Oakton Community College