Karen Evans
Bolingbrook
Summary
Dynamic Lead Phlebotomist Tech at Bio Life Plasma Service with expertise in phlebotomy techniques and team leadership. Successfully enhanced operational efficiency through process evaluation and training initiatives. Committed to infection control and patient interaction, ensuring compliance with safety protocols while fostering a supportive environment for both staff and donors.
Overview
25
25
years of professional experience
Work History
Lead Phlebotomist Tech
Bio Life Plasma Service
Bolingbrook
01.2018 - 03.2025
- Lead Tech senior role that involves both performing phlebotomy and medical history screening duties and providing leadership training to other staff.
- Evaluated current processes and identified opportunities for improvement in order to increase efficiency.
- Welcomed donors upon arrival and departure from donor floor.
- Answered phones promptly, ensuring efficient communication.
- Maintained an orderly filing system to enhance record accessibility.
- Recorded donor pulse, blood pressure, hematocrit, total protein, and weight accurately.
- Performed finger stick tests and documented results meticulously.
- Prepared and updated charts for new donors as needed.
- Installed, primed, and disconnected disposable sets on plasmapheresis machine.
- Monitored equipment functionality and reported maintenance needs promptly.
- Implemented best practices for infection control and blood handling procedures.
- Monitored the inventory of supplies and equipment used for phlebotomy services.
- Trained new staff on proper collection techniques and safety protocols.
- Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Medical Assistant
Immediate Health Care
Westmont
01.2016 - 01.2019
- Collected blood, urine, and swab samples for comprehensive laboratory testing.
- Assisted with patient check-ins and verified insurance information.
- Prepared examination rooms and ensured cleanliness and organization.
- Maintained accurate electronic health records for all patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Patient Care Technician, ICU
Good Samaritan Hospital
Downers Grove
01.2017 - 01.2018
- Monitored vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities and personal hygiene.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients to provide emotional support.
- Supported medical staff during emergencies and critical care situations.
- Answered call lights promptly and responded appropriately to requests from patients or family members.
- Collected and labeled specimens to prepare for delivery to laboratory.
- Maintained a clean environment by changing linens, stocking supplies, and cleaning equipment regularly.
- Conducted hourly rounding per unit policy to ensure that patient needs were met quickly.
Direct Support Professional
United Cerebral Palsy
Joliet
03.2012 - 09.2015
- Assisted individuals with daily living activities to promote independence and well-being.
- Implemented personalized care plans based on individual needs and preferences.
- Monitored client progress and reported any changes to the supervisory team.
- Supported recreational activities to encourage social interaction and engagement.
- Trained new staff on best practices for client care and safety protocols.
- Maintained accurate documentation of client interactions and care provided.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Used approved crisis intervention techniques in emergency situations.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Home Care Aide
Help at Home
Joliet
01.2010 - 02.2015
- Provided personal care assistance to clients in daily living activities.
- Maintained a clean and safe environment for clients through regular housekeeping.
- Developed trust-based relationships with patients through compassionate communication techniques.
- Transported clients to doctor appointments or other errands as needed.
- Assisted clients with activities of daily living like meal preparation and feeding.
- Followed care plan and directions to administer medications.
- Assisted clients with mobility issues by helping them transfer in and out of bed or wheelchair.
- Tracked and reported clients' progress based on observations and conversations.
- Respected the dignity of all patients by maintaining confidentiality of their health information.
Teacher's Assistant
Catholic Charities
Joliet
01.2000 - 01.2007
- Organized classroom resources and maintained a tidy, welcoming environment for learning.
- Communicated effectively with parents regarding student progress and behavioral concerns.
- Monitored student behavior, promoting a positive classroom atmosphere conducive to learning.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development.
- Laminated teaching materials to increase durability under repeated use.
- Supported teachers in creating engaging lesson plans and instructional materials.
- Assisted in the development of individualized education plans (IEPs) for special education students.
Education
EKG Training - Heartland Cardiovascular Center
Health Care Training Institute
Joliet, IL01.2016
Phlebotomy Training - Certified Phlebotomy
Health Care Training Institute
Joliet, IL01.2014
Illinois Nurse Assistant aide -
Joliet Junior College
Joliet, IL01.2010
High School Diploma -
James .H. Bowen
Chicago, IL01.1997
Skills
- Phlebotomy techniques
- Blood specimen handling
- Medical history screening
- Infection control protocols
- Equipment monitoring
- Patient interaction
- Team leadership
- Problem solving
- Effective communication
- Safety procedures
- HIPAA compliance
- Donor screening
Timeline
Lead Phlebotomist Tech
Bio Life Plasma Service
01.2018 - 03.2025
Patient Care Technician, ICU
Good Samaritan Hospital
01.2017 - 01.2018
Medical Assistant
Immediate Health Care
01.2016 - 01.2019
Direct Support Professional
United Cerebral Palsy
03.2012 - 09.2015
Home Care Aide
Help at Home
01.2010 - 02.2015
Teacher's Assistant
Catholic Charities
01.2000 - 01.2007
EKG Training - Heartland Cardiovascular Center
Health Care Training Institute
Phlebotomy Training - Certified Phlebotomy
Health Care Training Institute
Illinois Nurse Assistant aide -
Joliet Junior College
High School Diploma -
James .H. Bowen