Karen Brady
Lockport
Summary
Dynamic professional with a proven track record at Abbott Laboratories, excelling in customer service and workload management. Spearheaded process improvements that enhanced operational efficiency, while fostering strong client relationships. Adept at implementing standard operating procedures, ensuring timely project deliverables and driving team performance towards organizational goals.
Overview
24
24
years of professional experience
Work History
Documentation Coordinator
Abercrombie & Kent
12.2021 - 09.2025
- Maintaining documentation for future bookings.
- Entered guests passport information, scanned copies and flights, while verifying with the destinations locations and dates.
- Collaborated with team members to update and improve documentation standards.
- Provided exceptional team service by promptly addressing internal and external inquiries regarding document-related matters, ensuring timely resolution and satisfaction.
Accounting Assistant
Abercrombie & Kent
11.2013 - 08.2020
- Assisted in daily receivables preparing deposit's and posting payments.
- Managed accounts payable and receivable functions, ensuring timely payments and collections from clients.
- Reconciled bank statements with internal records, identifying discrepancies and implementing corrective actions.
Team Leader, Global Medical Services
Abbott Laboratories
03.2010 - 08.2012
- Analyzed team performance metrics to identify areas for improvement and informed decision-making.
- Established clear communication channels within the team, promoting collaboration and information sharing.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Service Specialist
Abbott Molecular
09.2008 - 03.2010
- Resolved customer inquiries efficiently via phone, email, and chat platforms.
- Developed and maintained strong relationships with clients to enhance satisfaction. Responsible for 36 Latin America and Asia Pacific accounts.
Group Leader, Patient Assistant Program
Abbott Laboratories
06.2001 - 09.2008
- Key contributor to the implementation of the Diabetes Patient Assistant Program..
- Led the Specialty Team during HUMIRA Medicare and PAP start up. Set up teams to enhance operational efficiency and streamline processes.
- Implemented process improvements resulting in reduced turnaround times and increased productivity.
- Managed project timelines and deliverables, ensuring alignment with organizational goals.
Education
No Degree - Business Administration
Moraine Valley Community College
Palos Hills, ILSkills
- Customer service
- Workload management
- Standard operating procedures
Timeline
Documentation Coordinator
Abercrombie & Kent
12.2021 - 09.2025
Accounting Assistant
Abercrombie & Kent
11.2013 - 08.2020
Team Leader, Global Medical Services
Abbott Laboratories
03.2010 - 08.2012
Customer Service Specialist
Abbott Molecular
09.2008 - 03.2010
Group Leader, Patient Assistant Program
Abbott Laboratories
06.2001 - 09.2008
No Degree - Business Administration
Moraine Valley Community College