Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

Kareda Carmichael

Chicago

Summary

Medical professional with extensive knowledge of medical standards and compliance. Proven problem-solver with strong communication skills and a focus on customer service. Experienced in management and efficient office operations, consistently achieving high productivity. National Certified Medical Assistant recognized for adaptability and excellence in patient care and clinical procedures.

Overview

17
17
years of professional experience
1
1
Certification

Work History

National Certified Medical Assistant

UI Health
Chicago
02.2015 - Current
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Contact patients to cancel, reschedule, and manage all appointments.
  • Processed orders for medical supplies and lab equipment.
  • Performed administrative tasks such as filing, photocopying, faxing and data entry.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Documented patient care services by charting in electronic medical records.
  • Review and maintain hospital and department policies and procedures.
  • Process payroll and manage employee benefits time requests.
  • Scheduled follow-up appointments post-initial visit for optimal patient care.
  • Processed payments, including cash and credit transactions, while verifying insurance coverage.
  • Process workers' compensation claims.
  • Coordinate referrals, prior authorization, and insurance to enhance patient care prior to the visit.
  • Managed daily schedules for multiple physicians to maintain appointment flow.
  • Interacted professionally with healthcare staff across departments to enhance coordination.
  • Conduct an assessment of service needs, investigate routine inquiries, concerns, and trends, solve problems, and make arrangements to ensure patients' needs are met.

Certified Medical Assistant

UI Health
Chicago
01.2009 - 02.2015
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits..
  • Performed basic laboratory tests such as COVID-19, FLU, urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Incorporated outside records into charts and EHR.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Changed dressings on wounds to prevent infection and check for healing.

Medical Administrative Assistant

Northwestern
Chicago
02.2008 - 02.2009
  • Ordered and maintained supply inventory for medical office.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Compiled physical and digital documents, charts, and reports.
  • Directed patient flow during practice hours, minimizing wait times.
  • Assisted with coding medical records using ICD-10 coding standards.
  • Answered telephones and directed calls to the appropriate medical or administrative staff.
  • Conduct and compile meeting minutes.

Education

Bachelor of Science - Business Administration

University of Illinois at Chicago
Chicago, IL
06-2027

High School Diploma -

Westinghouse Career Academy
Chicago, IL
06-2006

Skills

  • Critical thinking and problem solving
  • Workload management and organization
  • Computer and medical software proficiency
  • Attention to detail
  • Patient relations and follow-up
  • Team leadership
  • Understanding of medical terminology
  • Maintaining confidentiality
  • EMR fluent

Certification

  • Certified Medical Assistant License
  • Pharmacy Tech License
  • BLS Certification

Education and Training

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Timeline

National Certified Medical Assistant

UI Health
02.2015 - Current

Certified Medical Assistant

UI Health
01.2009 - 02.2015

Medical Administrative Assistant

Northwestern
02.2008 - 02.2009

Bachelor of Science - Business Administration

University of Illinois at Chicago

High School Diploma -

Westinghouse Career Academy

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Kareda Carmichael