Kara Webb
Swansea
Summary
Customer service representative with extensive industry experience and a strong track record of enhancing customer satisfaction. Proven ability to build rapport with clients and foster positive relationships. Results-driven professional focused on contributing to team success and business growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
America's Best Contact and Eyeglasses
Fairview Heights
01.2025 - Current
- Collaborating with technicians, front desk associates, the store manager, and the optometrist.
- Monitor and achieve profit, sales, and performance goals.
- Manages eyeglass department to maintain compliance and efficiency with company policy and guidelines.
- Resolved customer inquiries and complaints to improve service experience.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensure store promotions, advertising, and merchandising are in place.
- Supervising opticians, as well as motivating opticians and front desk associates, in sales goals.
- Aids general manager by anticipating staffing requirements, overseeing recruitment processes, and ensuring staff retention.
Task associate
Ulta Beauty Inc.
Fairview Heights
06.2024 - Current
- Collaborated with team members to maintain store cleanliness and organization.
- Restocked shelves and ensured product displays were visually appealing.
- Educated customers on skincare and makeup application techniques.
- Monitored inventory levels and reported discrepancies to management.
- Trained new associates on store operations, policies, and procedures.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
Patient Billing Representative
Washington University
Saint Louis
07.2024 - 01.2025
- Collects insurance information from patients and advises on alternative payment options.
- Registers all new patients and assists with form completion.
- Works with a physician and/or appropriate personnel to correctly triage patient phone calls and emails as needed.
- Called patients to provide appointment time reminders and gather insurance information.
Obtained referral forms to facilitate smooth patient processing.
Ensured accurate documentation of patient details for effective record-keeping.. - Performed administrative duties such as filing, copying, scanning, faxing.
- Adhered to HIPAA regulations when handling confidential patient information.
- Utilizes electronic medical record systems, such as EPIC.
- Scheduling on behalf of the patient for labs, medical referrals, and scans.
Optician II
All about Eyes
Belleville
01.2023 - 07.2024
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Repaired broken frames using specialty tools and equipment.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Developed a personal clientele from providing services.
- Takes and returns patient calls, updating patients on their orders, and resolving order issues as they arise.
- Assists patients in selecting frames, lens types, and lens treatments, including tints and coatings.
- Managed inventory of frames, lenses, and contact lenses.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Education
High School Diploma -
Belleville East Township High School
Belleville, IL12-2020
Skills
- EPIC charting
- Inventory management
- Sales techniques
- Visual merchandising
- Customer relationship management
- Team leadership
- Effective communication
- Adaptability and flexibility
- Microsoft office expertise
- Attention to detail
- Conflict resolution
- Customer service and satisfaction
Certification
- BLS (Basic life support) certification
- Certified optometric technician
Timeline
Assistant Manager
America's Best Contact and Eyeglasses
01.2025 - Current
Patient Billing Representative
Washington University
07.2024 - 01.2025
Task associate
Ulta Beauty Inc.
06.2024 - Current
Optician II
All about Eyes
01.2023 - 07.2024
High School Diploma -
Belleville East Township High School